Universal Parking is seeking a Parking Operations Manager to oversee multiple locations throughout the Fort Worth market, ensuring each facility operates efficiently, safely, and in alignment with client expectations.
About Us
At Universal Parking, our team members are the cornerstone of our success. We are proud to be recognized as a 2024 Top Workplace by the Atlanta Journal-Constitution, reflecting our commitment to creating a workplace where employees feel respected, supported, and empowered to thrive. With decades of combined management experience, we deliver tailored parking management solutions that meet the unique needs of our clients. Join a company that values excellence, accountability, and a positive work environment.
Job Purpose
Manage and oversee daily parking operations across multiple locations within the Fort Worth market, ensuring operational efficiency, strong financial performance, and a high standard of customer and client service.
Principal Responsibilities
Oversee daily parking operations across multiple Fort Worth locations
Supervise staff, providing leadership, direction, and ongoing performance support
Coordinate with vendors and service providers to maintain operational standards
Monitor revenue performance, reporting, and financial activity across assigned locations
Address customer concerns and resolve service-related issues in a timely and professional manner
Ensure enforcement, validation programs, and parking systems are operating effectively
Maintain regular communication with property managers, clients, and internal leadership
Support hiring, training, and development of on-site staff
Ensure all locations meet company standards for safety, cleanliness, and customer experience
Assist with operational improvements, process implementation, and growth initiatives
Perform other related duties as assigned
Working Conditions
Full-time, salaried position
Standard schedule Monday through Friday, with additional hours as needed
On-site presence required across multiple Fort Worth locations
Fast-paced environment requiring strong organizational, communication, and problem-solving skills
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Qualifications
Experience in parking operations or similar multi-site operations management
Strong communication and interpersonal skills
Ability to manage multiple locations with a high level of accountability
Experience working with clients, property managers, vendors, and customers
Proficiency with parking technology, reporting systems, and general computer applications
Experience with LPR systems, pay stations, validations, and revenue tracking preferred
Strong problem-solving skills and ability to manage service recovery situations