Parking Operations Specialist (*Restricted)

Title: Parking Operations Specialist (*Restricted)

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Nonexempt

Hiring Range: $45,000/yr

Full Time or Part Time: Full Time

Additional Detail

Job Description:

General Description:

This position will perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

• This position is not eligible for telework.*

Duties and Tasks:

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while performing duties.
• This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

Minimum Qualifications:

KSAs:

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum Work Experience:

• Customer service experience
• Experience working in an office environment.
• Computer experience working in a Windows environment
• Unrestricted Valid Driver's License in good standing.

Additional Considerations:

Additional Considerations:

• Cash-handling experience
• Experience dealing with customer concerns and problems.