Overview
Pay: $75K/YR to $85K/YR DOE
The pay listed is the hourly/salary rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management
Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM and the Hospital. Manage and coordinate all activities related to the Valet, Garage and Shuttle operations. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.
Responsibilities
Primary Duties:
Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.
Manage and coordinate all activities related to valet, garage and shuttle operations.
Recommend measures to improve performance, guest satisfaction and increase efficiency.
Administer Corporate Service Standards and Hospital Service Expectations.
Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.
Recruit and hire qualified applicants for each position, ensuring adequate staff to meet operational requirements.
Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
Assist each guest into and out of their vehicles by opening/closing car doors, and retrieving/storing wheelchairs/strollers and belongings.
Always ensure quality assurance and management visibility to maintain high standards of quality, reliability and safety.
Motivate and persuade team members to provide exceptional service.
Keep work area clean of debris.
Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.
Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak traffic flow (i.e. Holidays or excessive appointment days).
Prepare schedules and compile payroll data
Ensure labor and expenses are managed within budgetary guidelines.
Process deposit verifications and audit cash flow, ticket counts, monthly parking, tip pool, key counts, car counts, HPS coupons, hospital vouchers, and management-approved omplimentary parking.
Conduct lot inspections and suggest functional improvements.
Monitor traffic patterns and activity to prevent injuries and guest claims.
Promptly investigate claims, providing support whether denied or approved.
Investigate guest complaints and communicate resolution.
Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
Perform all valet-related tasks, as needed.
Essential Knowledge and Skills:
Able to act independently and make accurate decisions with exceptional focus on attention to detail.
High degree of ability controlling flows of traffic and valet lanes.
High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
Ability to calculate and balance numbers rapidly and accurately.
Understand and respond appropriately to basic customer and employee inquiries.
Ability to analyze and solve problems,
Must maintain confidentiality of patients, visitors, staff and guests.
Ability to operate equipment in assigned area.
Qualifications
Qualifications:
Proven ability to manage, train and develop a team.
Proven experience building and maintaining professional working relationships.
Proven background managing multi-task operations
Ability to implement policies and procedures.
Experience preparing and/or maintaining a budget.
Effective verbal and non-verbal communication skills.
Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.
Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
Ability to stand continuously and perform job functions for a full shift.
Education minimum: high school diploma or equivalent
Read, write and communicate using English language sufficient to perform job functions.
Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
Must pass a pre-employment drug test.
Must provide proof of eligibility to work in the United States.
Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required.
Ability to operate a standard and automatic transmission, if required.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)