Parking Services Manager (20765874)

Description

Parking Services Manager

Application deadline: Apply by Tuesday, September 1, 2026, at 5:00 p.m., for first consideration.

Salary: $134,664 - $163,692 annually plus excellent benefits!

THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael, with a population of approximately 60,000, is a full-service city with a City Council/City Manager form of government with 12 departments, more than 400 employees, and a fiscal year 2026-2027 annual budget of approximately $208 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience.

THE DIVISION

The Parking Services Division (the Division) is an integral part of life in San Rafael. Not only do our employees interact with people every day, but parking is part of the life blood of the city, and no city can be successful without sufficient parking capacity and a clear perspective on how to best to manage it. The Division supports the safe, efficient, and accessible use of public streets, parking facilities, and transportation infrastructure throughout the City. The Division helps maintain traffic flow, promotes turnover in parking spaces to support local businesses, and ensures compliance with parking regulations.

The Division also plays an important role in public safety and community quality of life by helping keep emergency access routes clear, improving parking availability, addressing citizen concerns, and supporting orderly use of public spaces.

Supervised by the Parking Services Manager, the Division includes 7 Parking Enforcement Officers, 2 Parking Facilities Attendants, 3 Parking Equipment Technicians, and 2 Administrative staff members. The Division maintains a public counter located out of San Rafael City Hall with a satellite payment office at the Al Boro Community Center, ensuring access and visibility to community members throughout the city. The Manager is responsible for an enforcement operation that issues approximately 33,000 parking citations annually and a Division that oversees an operation with over $5,000,000 in yearly revenue.

The Parking Service Manager often works cross-departmentally with Public Works, Police and Fire to ensure safety for community events and is the Division representative for the City's Traffic Committee.

IDEAL CANDIDATE

The ideal candidate for the Parking Services Manager position is a collaborative, customer-focused leader with experience managing municipal or public parking operations and enforcement programs. They are a strategic thinker who balances operational excellence with exceptional customer service, communicates effectively with diverse stakeholders, and confidently represents the City before elected officials, businesses, and the community. They possess strong financial and analytical skills, lead with integrity and accountability, and continuously seek innovative solutions to improve parking services, technology, and program performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is meant to be representative, not exhaustive. CLICK HERE for the full job spec.

• Provides overall administrative direction to the City''s parking programs, including enforcement,

collection, parking permits, customer issues, billing, maintenance and field operation services.

• Initiates, develops, and implements Parking division goals, objectives, polices, procedures and

priorities to ensure a coordinated parking system.

• Participates in the analysis of current parking operations and program coordination, and makes

recommendations for change that support the parking operation strategic direction and plans.

• Prepares and maintains the budget for the City''s parking programs.
• Maintains financial models for parking operations including preparation of alternative to meet

future capital and operation needs. Recommends fees and rates.

• Coordinates efforts with Public Works staff regarding street parking issues.
• Recommends and administers revenue control equipment and operation policies and procedures

relating to on/off street parking operations.

• Prepares recommendations on City codes, ordinances, resolutions and their amendments relating

to on/off street parking.

• Serves as liaison for the City in intergovernmental relations, community groups and City staff

committees on issues related to parking programs. Responds to and resolves resident and

business inquires and complaints regarding parking issues and problems.

• Represents Parking programs before the City Council, community groups and professional organizations. Makes presentations.
• Interprets policy and procedures.
• Supervises the work of subordinate staff.
• Directs field surveys and the preparation of reports.
• Manages the City''s parking structures including revenue collection

CORE COMPETENCIES

• Parking Operation - Experience managing parking enforcement, operations, facilities, permits, and revenue systems.
• Regulatory Knowledge - Knowledge of applicable parking laws, the California Vehicle Code, and municipal regulations.
• Customer Service - Delivers responsive, professional service while effectively resolving customer concerns.
• Conflict Resolution - Handles difficult situations with professionalism, diplomacy, and sound judgment.
• Financial Management - Experience with budgeting, revenue analysis, financial planning, and contract administration.
• Communication - Communicates effectively through presentations, reports, and public engagement.
• Collaboration - Works effectively across departments to achieve organizational goals.

EDUCATION/EXPERIENCE

Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:

• BA and four years of experience in public administration. Parking programs experience preferred.
• Valid drivers license

Desirable: Bilingual Communication - Spanish language skills are a plus but not required.