Parking Services Officer

Parking Services Officer

Salary

$47,860.80 - $59,550.40 Annually

Location

Eugene, OR

Job Type

Full-Time Regular

Job Number

04378

Department

Planning & Development Department

Division

Planning & Development Administration

Opening Date

06/01/2026

Closing Date

6/23/2026 5:15 PM Pacific

• Description
• Benefits
• Questions

General Statement of Duties

The City of Eugene Parking Services Team is hiring a Parking Services Officer. Parking Services Officers enhance neighborhood livability and encourage economic activity by monitoring assigned areas, issuing parking citations, and responding to citizen complaints in order to enforce parking and related, non-moving traffic ordinances and policies. Officers are expected to work independently, but as part of a team, exercise flexibility, dependability, good judgment, and positive attitude to better our community.

Application Deadline: Tuesday, June 23, 2026, at 5:00 p.m. P.T.

Accepting Online Applications Only

Information on How to Apply

Classification: Parking Services Officer

Salary Range: $23.01 - $28.63 hourly / $47,860.80 - $59,550.40 Annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).

Department, Division: Planning & Development Department, Curbside and Admin Services

Union Representation: American Federation of State, County and Municipal Employees (AFSCME)

Work Location: Atrium Building. 99 W. 10th Avenue. Must reside in the State of Oregon and be able to report onsite in Eugene, Oregon for work as needed.

Schedule: Monday - Friday or Tuesday- Saturday, 8:00am to 5:00pm. Shifts that support events in the UO Campus area vary and may require working as late as 11:30pm.

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Examples of Duties Performed - Duties may include but are not limited to the following

• Monitor city streets and off-street transportation facilities on foot or in a vehicle for compliance with applicable city codes. The objective of this responsibility is to promote public safety, economic activity, and neighborhood livability by providing a visible presence on the street through education, problem solving, conflict resolution, and gaining compliance with municipal codes, and regulations
• Maintain detailed forms, records, and reports for use in enforcement activities through use of multiple technology- based applications.
• Represent the City of Eugene in Municipal Court open sessions; prepare and present testimony at trial or for written appeals; act as an agent of the Court while impounding/releasing/towing vehicles; maintain and update case documentation, database records and program files for legal proceedings.
• Respond to police and other referrals on abandon vehicles, writes citations, tags vehicles for impounds and schedules vehicles for tow, immobilizing and impounding vehicles in violation of codes.
• Observe potential public safety or regulatory issues in the environment and refer to the appropriate departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police); assist federal, state and local law enforcement or other government and public agencies as appropriate (e.g. help locate vehicles/persons of interest, direct traffic, assist with emergency impounds of vehicles).
• Provides recommendations to supervisor for changes in parking requirements in relation to parking demand and use, based on experience, observations, and knowledge of area businesses.
• Actively supports and respects diversity in the workplace.
• Performs related and other duties as assigned.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Parking Services Officer

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Experience

One year of public contact or customer service experience involving direct, in-person interactions with customers. One year experience in curb management, interpretation/compliance enforcement of municipal/state traffic and parking codes. social services, safety/security role or similar customer service role is preferred. Lived experienced, and/or experience working with people with mental health or addiction issues and people in trauma or crisis is preferred.

Education

High School diploma or equivalent. Coursework in Criminal Justice, Business or Public Administration, Public Relations, Counseling, Mental Health fields or related field is preferred.

Background

Must pass a background check.

License

Valid Oregon driver's license or, the ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City's standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

Certificate:

• CPR/AED and First Aid training certificates, possession of, or ability to obtain within 30 days of hire.
• State of Oregon flagger certification and DPSST certification possession of, or ability to obtain within 30 days of hire.

The ideal candidate will have the following knowledge, skills, and abilities

Knowledge

• City geography and street locations, including property lines and public right of way, applicable state and city laws, codes, zoning and administrative rules and legal procedures or ability to learn in a reasonable period of time.

Skills

• Effective customer service, including conflict management, situational awareness and problem solving.

Abilities

• Independently exercise knowledge and discretion to assess violations and develop solutions while maintaining composure and professionalism during emotionally charged customer interactions while delivering exceptional customer service.
• Work independently, as a team member, and with the public using effective verbal and written communications and task prioritization.
• Firmly, but tactfully, defuse confrontational situations with the public.
• Prepare and maintain accurate records and reports for retrieval when needed.
• Operate and use program related equipment and software programs
• Safely drive vehicles and cautiously maneuver vehicle through vehicle and pedestrian traffic.
• Lift up to 25 pounds and squat to place vehicle immobilizers

Supplemental Information

Supplemental Information:

Working Conditions

Position requires constant sitting, bending, twisting, lifting, carrying, and stepping in and out of scooter. May require constant walking on foot patrols or riding a bicycle during scooter repair times. Work is performed in a field environment with exposure to adverse weather conditions; traffic noises, fumes and dust; and requires working in and around traffic. Sufficient mental concentration, visual acuity and manual dexterity required to safely drive scooter and work in traffic areas. Duties may involve dealing with difficult and confrontational situations and individuals.

Bilingual Pay Benefit

Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the Citys Employee Resource Center division.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Representation

Employees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.

To view a summary of benefits, benefit premium rates, and/or the AFSCME contract click the respective link. Click here to view information on all Employee Benefits and Wellbeing programs.

01

The supplemental questionnaire is scored and will be used to determine if you will proceed to the next phase of the selection process. Provide detailed answers to each question. Please do not reference your resume or application in your responses. Please use your own words to reflect your understanding when replying to the questions. Communication about our hiring process is primarily done through email and it is recommended to check your email OR governmentjobs.com account regularly after submitting your application.

• I understand
• Yes
• No

02

The minimum requirements for Parking Services Officer include one year of public contact or customer service experience involving direct, in-person interactions with customers. One year experience in curb management, interpretation/compliance enforcement of municipal/state traffic and parking codes, social services, safety/security role or similar customer service role is preferred. Lived experienced, and/or experience working with people with mental health or addiction issues and people in trauma or crisis is preferred. Please select how you meet the requirements for this position.

• I meet the requirements with at least one year of public contact or customer service experience involving direct, in-person interactions with customers.
• I meet the requirements with a combination of experience and education.
• I do not meet the requirements.

03

The goals of the Parking Services Officer are to seek compliance with applicable code, laws, and/or statues, deliver exceptional customer service, and professionally represent the City of Eugene. Please describe how your experiences would help you meet these goals.

04

In this position you will use a hand-held ticket writer, a smart phone and mobile applications to complete your work. Please select the best answer to describe your current level of experience with these types of devices:

• No experience
• Experience limited to use of a smart phone.
• Experience limited to use of a smart phone and applications.
• Experience using a smart phone, applications, and handheld ticket writer/bar code scanners.

05

The City of Eugene works to ensure services are accessible, inclusive, and equitably provided. Please describe how you have or can support this as a Parking Services Officer. Please be specific and provide examples in your response.

Required Question

Employer City of Eugene

Address City of Eugene

500 East 4th Avenue

Eugene, Oregon, 97401

Phone (541) 682-5061

Website www.eugene-or.gov