Parking Supervisor | Part-Time | Tsongas Center (UMass - Lowell)

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

The Parking Supervisor will be coordinating and supervising the parking operations for Tsongas Center, LeLacheur Park, and Kennedy Family Athletic Complex. All aspects pertaining to event parking management and assigned traffic control. Work involves responsibility for the supervision of on-site Parking Ambassadors and the coordination of all operational activities. Employees in this position are expected to be able to perform any and all work tasks and comply with any work schedules, attendance, or duty requirements that may be established by department rules. Work is performed with considerable independence under the general direction of the event manager.

 

This role pays an hourly rate of $25.00.

 

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

 

This position will remain open until December 25, 2026.

Responsibilities:

• Coordinates and supervises all parking activities and parking ambassadors.
• Process cashless guest payments through handheld equipment.
• Handles complaints and related problems with the public, staff, or traffic police involving parking issues and any other related areas.
• Coordinates parking plans with third-party vendors for special events occurring.
• Monitors performance of vendors to ensure all assets are properly maintained and operated.
• Perform parking inventory management.
• Provide exceptional customer service.

Qualifications:

• High school education or equivalent. 
• 2-3 years of previous experience in a similar role is required.
• Experience working in the customer service industry is a plus. 
• Basic arithmetic skills
• Strong communication skills. 
• Ability to work effectively as a team player. 
• Must have flexibility to work all shifts, including graveyard and weekends.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.