Parks & Recreation Facility Monitor

Parks & Recreation Facility Monitor

Salary

$18.99 - $23.67 Hourly

Location

11155 Robinson Drive, Coon Rapids, MN

Job Type

Part time

Job Number

202600426

Department

Community & Recreation Services

Division

Civic Center

Opening Date

06/25/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Summary of Position

Are you looking for a part-time job that offers flexible evening and weekend hours? Do you enjoy serving people and have a strong commitment to providing exceptional customer service? The Recreation Facility Monitor ensures all customers have a positive experience and successful event while renting our facilities. This position will monitor guest during events; ensure facility capacities are not exceeded and will be available to answer questions and provide support when needed. If this sounds like fun and you enjoy working in a fast-paced environment and have great customer service skills review the minimum qualifications and apply if qualified! Works under the general guidance and direction of the Recreation Supervisor to monitor Civic Center events, private events in parks and tournaments, all while providing courteous customer service to users. This is a variable hour, nights and weekends position that may average up to 10 hours per week or more, depending on how shifts are divided amongst staff.

Essential Duties and Responsibilities

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position.

Civic Center & Riverwind Community Building:

• Reviews the details of events scheduled for the Civic Center and Riverwind Community Building and confers with Recreation Facilities Coordinator to ensure a common understanding of what is occurring, when it is occurring and what is expected from the facility.
• Ensures and monitors maximum room capacities are not exceeded.
• Ensures alcoholic beverages are not being consumed, unless preapproved.
• Coordinates and oversees scheduled activities by walking through facility and being available to answer questions or provide additional customer service.
• Monitors facility users to ensure compliance with City Center usage policies and reservation schedule.
• Routinely walks through facility without being intrusive to protect the mutual interests of the City and facility users by providing safe events that proceed as scheduled and planned.
• Required interventions are consistently handled firmly but with tact and diplomacy.
• Provides courteous customer service to users if requested. Examples of tasks include directing users to appropriate rooms, assisting with room set ups, monitoring bathroom facilities, locating needed equipment, trouble shooting in the event of power outages, equipment malfunction, communication issues, etc.
• Ensures there is no loitering in the halls.
• Performs various set-up and clean-up responsibilities so that the facility is kept safe, clean and ready for the next event.
• Customers consistently find the facility clean and ready for their use for their respective events.
• Sets up special furniture and equipment arrangements per reservation requests.
• Performs light maintenance tasks such as garbage removal, bathroom clean up, vacuuming, dusting, and clean up following events.
• Ensures that turnarounds are done quickly with minimal disruption.
• Shovel walk ways as needed.
• Responds to accidents or emergencies in a calm and controlled manner.
• Ensures facility is properly secured each evening to safeguard facility from theft and vandalism.
• Follows established emergency protocol which results in quick and appropriate responses.
• Assists Recreation Facilities Coordinator by providing tours of the facility and distributing reservation packets.
• Accesses client rental data on computer as needed.
• Records if damages to the facility occurred.
• May be responsible for meeting with prospective renters and giving a guided tour.

Park Shelters, Athletic Complexes and Tournaments:

• Travels between multiple rental events occurring simultaneously, in City-provided vehicle, to monitor locations, connect with customers and do light cleaning as necessary.
• Connect with park shelter/athletic complex renter and see if there are any issues and remind them of park rules and policies.
• Check restrooms for supplies and garbage. Light cleaning if necessary in the restrooms.
• Monitor park for any violations during the time there, before traveling to next facility. Report violations to 911 if necessary.
• Remind renters to recycle and put garbage in proper receptacles.
• Travel to next park shelter or rental facility to repeat these steps with the next renter.
• Document issues of uncleanliness or issues with park shelters/athletic facilities after renter has left the premises. Take photos as necessary for documentation. Report findings to supervisor to be dealt with the next day.

General:

• Follows oral and written instructions such as supervisor's work orders and equipment operation manuals.
• Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.
• Maintains positive professional working relationships with the general public.
• Performs essential position duties and responsibilities under the working conditions and physical demands described herein.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.
• Performs other related functions as apparent or delegated.
• Checks out customers collecting checklist and reviewing for any violations that may result in damage deposit forfeiture.

Required Knowledge and Abilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Ability to:

• Develop and maintain a thorough knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all personnel.
• Demonstrate by personal example, the service excellence and integrity expected from all staff.
• Develop respectful and cooperative relationships with co-workers, including willing assistance to ensure all job responsibilities can be performed to achieve quality customer service.
• Confer regularly with and keeping immediate supervisor informed of all-important matters pertaining to those functions and job responsibilities for which accountable.
• Represent the City in a professional manner to the general public and other outside agencies/contact/constituencies in a manner that maintains and enhances the City of Coon Rapids reputation as a well-managed City.
• Access data using various computer software, including ActiveNet.
• Meet public in a friendly manner, presenting neat and professional outward appearance.
• Deal with the public in a courteous and tactful manner which projects a favorable image of the City.
• Interpret written policies accurately.
• Work cooperatively with City personnel, external vendors, and the public.
• Perform duties with tact, diplomacy, and discretion.
• Be detail oriented and follow through with tasks.
• Maintain a team and service-oriented approach to work.
• Accept criticism or discipline.
• Maintain and foster a work environment that supports the Citys mission and values with a respectful, collaborative and innovative employee culture that values employee growth, personal balance and contagious enthusiasm.
• Service - We value outstanding service. Our City deserves the best.
• Trust - Trust means everything. Be accountable. Be transparent.
• Teamwork - Teamwork allows us to accomplish more. We tackle challenges and celebrate successes together.
• Innovation - Innovation is vital for our future. We are not afraid of new ideas.
• Excellence - Its the expectation.

Must strive to:

• Promote a cooperative atmosphere in the department and exhibit a positive attitude.

he department and exhibit a positive attitude.

Qualifications and Other Information

MINIMUM QUALIFICATIONS:

A combination of training and experience substantially equivalent to the following:

• High school diploma or equivalent.
• Minimum one year's customer service experience.
• Excellent communication and organizational skills.
• Strong work ethic.
• Valid Driver's License

PREFERRED QUALIFICATION:

• Experience monitoring or overseeing public or private rental spaces and/or events.
• Experience setting up room spaces, tables, etc.
• Event scheduling experience.
• Maintenance or general custodial experience.

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

This work requires the occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, frequently requires standing, walking, sitting, reaching with hands and arms and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and /or small parts, operating machines and operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

EQUIPMENT/JOB LOCATION:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will be located at the City Center. Grounds maintenance work including but not limited to shoveling and trash pickup is performed outside in seasonal temperatures and conditions. The position will use common office supplies and equipment, and the noise level can vary, depending on the Civic Center users. Exposure to computer monitors in the office is typical. This position works closely with others.

CONDITIONS OF EMPLOYMENT:

• Must comply with organizational and departmental policies.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Coon Rapids is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Position is not eligible for benefits.

01

By checking yes below, you indicate you have thoroughly completed the City application, which includes providing all previous employers and reasons for leaving all past jobs. Incomplete responses or a response that refers us to "See Resume" or "See Previous Response" may disqualify your application. If you havent thoroughly completed the application, you will need to go back and complete the information to be considered an applicant. Additionally, you acknowledge that you have completed all of the supplemental questions. Failure to provide complete responses to all of the supplemental questions may negatively impact further advancement in the hiring process. I have read and understand the above instructions regarding my application.

• Yes
• No

02

I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire for this position. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions or partial information may result in disqualification from the selection process. If the supplemental question is not applicable, please indicate N/A. I have read and understand the above instructions regarding supplemental questions.]

• Yes
• No

03

Do you meet the minimum qualifications for this position? MINIMUM QUALIFICATIONS: A combination of training and experience substantially equivalent to the following: · High school diploma or equivalent. · Minimum one year's customer service experience. · Excellent communication and organizational skills. · Strong work ethic. · Valid Driver's License

• Yes

04

Please explain how you meet the minimum qualifications?

05

Do you meet any of the preferred qualifications? PREFERRED QUALIFICATION: · Experience monitoring or overseeing public or private rental spaces and/or events. · Experience setting up room spaces, tables, etc. · Event scheduling experience. · Maintenance or general custodial experience.

• Yes
• No

06

If you meet any of the preferred qualifications please detail below.

07

How many years of administrative support experience do you have?

• Less than two years
• Two to four years
• Five years of experience
• Six or more years of experience
• I do not have this experience

08

Please explain your event scheduling experience? If you have non just write N/A

09

Do you have a high school diploma or equivalent degree?

• Yes
• No

10

Do you have experience monitoring or overseeing public or private rental spaces and/or events?

• Yes
• No

11

If you answered yes to the above questions, please describe this experience, including position title, employer and duties performed.

12

Are you eligible for veterans preference points? The City of Coon Rapids operates under a point preference system, which awards points to qualified veterans to supplement their application. Ten points are granted to non-disabled veterans on open competitive examinations; 15 points are awarded if the veteran has a service connected compensable disability as certified by the U.S. Department of Veterans Affairs (USDVA). To qualify for preference for a competitive exam, you must have a passing score for the position and be a qualified veteran. Qualified veteran means a citizen of the United States or a resident alien separated from active duty under honorable conditions from any branch of the United States armed forces: 1) after having served on active duty for 181 consecutive days; OR 2) by reason of disability incurred while serving on active duty; OR 3) who has met the minimum active duty required as defined by Code of Federal Regulations, Title 38, Section 3.12a; OR 4) who has active military service certified under section 401, Public Law 85-202. Active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary. Veterans preference may be used by the surviving spouse of a deceased veteran and by the spouse of a disabled veteran who, because of the disability, is unable to qualify. You are ineligible to receive points if are were divorced from the veteran or were widowed and have remarried. Claims must be made on this application and documentation submitted within seven days of the application deadline for the position for which you are applying. The information you provide will be used to determine your eligibility for veterans preference points. You are not required to supply this information, but we cannot award veterans preference points without it. You must submit a copy of the "Member Copy 4" of your DD214 or other military documents to substantiate the service information requested. Additional preference is awarded to qualified disabled veterans. Disabled veterans must also supply a letter from the United States Department of Veterans Affairs. Spouses applying for preference must supply the "Member Copy 4" of the veterans DD214 and the veterans letter from the United States Department of Veterans Affairs or proof of death. Documentation must be within seven days of the application deadline. If your supporting documentation is not submitted within seven days of the application deadline, Veterans Preference Points will not be awarded.

• No, I am not requesting Veterans Preference Points
• Yes, Honorably Discharged Veteran (attach the "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested to this application)
• Yes, Honorably Discharged Disabled Veteran (attach the "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested AND letter from USDVA verifying active duty disability to this application)
• Spouse of Honorably Discharged Disabled Veteran (attach the "Member Copy 4" of the veterans DD214 or other documentation verifying service to substantiate the services information requested AND letter from USDVA verifying active duty disability to this application)
• Widow of Deceased Veteran (attach veterans "Member Copy 4" of the DD214 or other documentation verifying service to substantiate the services information requested AND proof of death to this application)
• Widow of Deceased Disabled Veteran Who Was Disabled at Time of Death (attach the "Member Copy 4" of the veterans DD214 (or other documentation verifying service to substantiate the services information requested, letter from USDVA verifying active duty disability, and proof of death to this application)

Required Question

Employer City of Coon Rapids

Address 11155 Robinson Drive

Coon Rapids, Minnesota, 55433

Phone 763-767-6413

Website http://coonrapidsmn.gov/