Part & Service Specialist

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

Support parts and service department in daily activities resulting in the timely/accurate processing, collection, and delivery of orders.

JOB RESPONSIBILITIES

• Maintain warehouse organization and cleanliness
• Handle shipping, receiving, and deliveries
• Create, develop, and close orders
• Provide quotations to customers
• Provide manuals and drawings as needed
• Assist the Accounts Receivable (AR) team with customer collections as needed
• Maintain accurate paperwork and documentation
• Enter all required information and documentation into the company ERP system
• Request pricing from vendors and create purchase orders for required materials
• Track material deliveries and expedite orders as needed
• Initiate the RMA process for materials being returned for warranty or credit

JOB REQUIREMENTS

• High School Diploma or GED
• Two years of related experience and/or training
• Industry-related product knowledge
• Detail-oriented
• ERP system experience preferred
• Experience with Microsoft Excel and other Microsoft Office software
• Strong understanding of inventory, orders, returns, and other core business operations
• Excellent interpersonal and communication skills, both written and verbal
• Thorough understanding of company safety, environmental, and operational practices
• Ability to safely lift materials of various weights regularly
• Strong team player

BENEFITS

• Competitive salary plus bonus
• 401(k)/retirement savings plan
• Comprehensive benefits, including medical, dental, vision, life, and disability coverage
• Career growth opportunities
• Friendly work environment
• Paid vacation and holidays