Job Overview

Under general supervision, provides administrative support, offers customer friendly information,demonstratescompassionanddiscretionassistingthepublicinmattersrelatedto cemetery services.

Responsibilities and Duties

•   Answertelephoneandgreetvisitorsandcustomers professionally.
•   Abilitytotakeburialcallsandcommunicatecemeteryarrangementstofuneralhomeswith complete accuracy.
•   Lookupandprovidedirectionstoburiallocationsfor customers.
•   Runcreditcardpayments,receivecashandprovidechangewhen required.
• Receivecustomercomplaints/requestsandensureresolution.Escalatetomanagement,if necessary.
• Processingcontracts,updaterecordstoreflectpurchase,fileappropriatelyandensure distribution of information to necessary departments.
• Preparemarkerorders,communicatewithvendorsandfollowuptoensuretimely delivery.
• CoordinateworkordersandburialswithGrounds Department.
• Prepareandformatmaterialssuchasletters,certificates,deedsand contracts.
• Create,maintainandupdaterecordssuchaslotand intermentcardsand maps.
• Scheduleorassistsinschedulingappointmentswith Counselors.
• Trackbasicinventoryitemsandplaceorderswithvendorsas needed.
• Coordinateorderformsandannualmailingstocustomers.Processordersandgenerate work orders for grounds to place decorations at grave locations.
• Assistotherofficepersonnelwhen requested.
• Otherdutiesas assigned.
• Qualifications
• Anycombinationoftrainingandexperienceequivalenttohighschooleducationandtwo years clerical experienceOR high school education or equivalent and completion of two years of course work in administrative assisting, computer technology or accounting. Experience working in cemetery or related field preferred.
• PriorCustomerServiceexperience–2years required.
• Highlevelof compassionand integrity
• Demonstratedsuccesscommunicatingwiththepublicinacustomerservicesettingbothin person and over the telephone.
• Abilitytomulti-taskandset priorities.
• ProficiencyinMicrosoftOffice;Outlook,Wordand Excel.
• Knowledgeofbasicofficeproceduresandpractices,grammarandbusiness English.
• Skillinperformingbasic calculations.
• FluencyinSpanishaplusbutnot required.

Hours

25-28 hoursperweek/Working on Saturdays is Required

Benefits include PTO.

We use technology to support administrative and operational efficiency. All hiring decisions are made by our management team.