1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
Preferred Qualifications
CCNA, CCENT, CCNP, Network+ certifications
Experience supporting IP office telephone systems.
Experience working with trap receivers and tracing tools.
Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery