Full Job Description
DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan.
This is a remote, part-time position working 20 - 30 hours per week. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday.
Pay: $18.00 - $23.00 per hour, depending on experience.
The ideal candidate is detail-oriented, organized, comfortable speaking with employees by phone, and able to clearly explain documentation and eligibility requirements in both English and Spanish. Native or near-native Spanish fluency is strongly preferred.
Highlighted Duties
- Communicate with employees by phone, email, and web portal
- Answer incoming calls in both English and Spanish
- Clearly explain documentation requirements to Spanish-speaking employees
- Make outbound calls when needed, especially near the end of an audit period
- Review submitted dependent verification documents and compare them against eligibility requirements
- Determine whether submitted documents meet audit requirements or if additional information is needed
- Respond to employee questions regarding documentation, eligibility, and audit status
- Accurately enter notes, update records, and document audit activity
- Handle confidential employee and dependent information safely and securely
- Follow client-specific audit requirements and internal procedures
- Assist with additional operational tasks as needed
Requirements
- Must successfully complete a background check as a condition of employment.
- High school diploma or equivalent
- Fluent in English and Spanish
- Native or near-native Spanish speaking ability strongly preferred
- Must be able to clearly explain documentation requirements in Spanish
- Strong attention to detail and accuracy
- Excellent written, verbal, listening, and interpersonal communication skills
- Comfortable speaking with employees over the phone
- Able to work independently in a remote environment
- Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST
- Comfortable using web-based systems, email, and basic computer tools
- Ability to handle confidential information professionally and securely
Helpful Experience
- Experience in employee benefits, HR, insurance, or dependent verification audits
- Call center or customer service experience
- Document review or document processing experience
- Experience with Microsoft Word, Excel, Google Workspace, or similar tools
Job Type
Part-time
Expected Hours
20 -30 hours per week
Pay
$18.00 - $23.00 per hour
Benefits / Perks
- Remote work
- Paid training
- Morning schedule
- Opportunity for the role to grow into a full-time position as volume increases
- Hands-on experience in employee benefits and dependent verification
- Paid sick time or other paid leave in accordance with applicable law
Schedule
- Monday to Friday 8:00 AM EST to 12:00 PM EST (Hours may vary)
Language
Spanish required
Work Location
Remote