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Part-Time Bilingual Guest Experience Staff

ASM Global

Houston, TX

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Relations, Driver's License, Facilities Management, Identify Issues, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multilingual, Office Equipment, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Safety Process, Safety Standards, Sports, Time Management, Writing Skills
LOCATION
Houston, TX
POSTED
30+ days ago
Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Part-Time Bilingual Guest Experience Staff at NRG Park in Houston, Texas. NRG Park is a premier sports and entertainment destination, featuring four major venues with one park: NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Arena, and the historic NRG Astrodome.

We are seeking customer-focused, bilingual individuals to join our Guest Experience team. Under general supervision, the Bilingual Guest Experience Staff provide front-line guest service support during events and day-to-day operations. Duties may vary by facility and event. Staff act as a liaison between the facility and guests, ensuring guest needs are addressed while adhering to facility policies, procedures, and safety standards.

Essential Duties and Responsibilities

Essential duties include, but are not limited to, the following:
  • Work Guest Experience booth during events, assisting guests with directions, event information, item checks, and ticket relocation.
  • Assist with resolving guest issues and complaints professionally and empathetically, escalating to a supervisor when appropriate.
  • Creating a welcoming, inclusive, and accessible experience for all guests.
  • Walk inside and outside the venue while holding "lollipop" signs displaying "Can I Help You?" in employee's designated language(s).
  • Assist international guests with wayfinding and general questions.
  • Provide guest and event information while stationed outdoors or at information chairs.
  • Provide accommodations and assistance to guests, including individuals using wheelchairs, senior citizens, students and groups.
  • Assist with hospitality services as needed.
  • Serve as tour guide, providing general information and assistance to visitors and patrons.
  • Serve as a tram guide, giving information to guests riding NRG Park trams in parking areas.
  • During non-event operations, serve as an ambassador of NRG Park to guests, contractors and staff.
  • Perform other duties as assigned.
Supervisory Responsibilities
  • Not Applicable.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • Ability to work independently, exercising sound judgment and initiative.
  • Ability to work effectively under pressure and meet scheduling demands while maintaining accuracy.
  • Ability to establish and maintain positive working relationships with guests, coworkers, clients, and vendors.
  • Ability to identify problems, gather relevant information, and recommend or implement solutions.
  • Ability to follow oral and written instructions and communicate effectively verbally and in writing.
  • Ability to work in a fast-paced, event-driven environment.
  • Ability to work flexible schedules, including days, evenings, weekends, and holidays.
Education and/or Experience
  • High School diploma or GED required, plus one (1) to three (3) months of related experience, or an equivalent combination of education and experience.
Skills and Abilities
  • Strong interpersonal and communication skills.
  • Basic computer proficiency.
  • Ability to remain flexible and adapt to changing situations.
Computer Skills
  • Proficiency with standard office equipment and personal computers, including Microsoft Outlook, Word, Excel, PowerPoint, and Windows operating systems.
Other Qualifications
  • Bilingual proficiency required to effectively communicate with international guests; language(s) must be identified on the resume.
  • Valid driver's license preferred, with the ability to operate a motor vehicle as required by the position.
Physical Demands

The physical demands described here are representative of those an employee must meet to successfully perform essential job functions. Reasonable accommodation may be made.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
  • Regularly required to stand and walk for extended periods during events.
  • Ability to work indoors and outdoors in varying weather conditions.
  • Ability to talk, hear, and interact with guests in a high-traffic environment.
  • Ability to safely assist and transport mobility-impaired guests using wheelchairs as needed.


Note

This job description describes essential job functions but is not intended to be an exhaustive list of all duties. Duties may change at any time to meet operational needs or provide reasonable accommodations.

To Apply

Please submit a current resume and indicate bilingual language proficiency.

Applicants requiring reasonable accommodation during the application process may contact Human Resources at (832) 667-1803.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

About the Company

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ASM Global

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