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Part-Time Bilingual (Spanish Speaking) Customer Service Representative (Fri-Mon)

Payvantage

Jonesboro, AR

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JOB DETAILS
SALARY
$14–$16 Per Hour
SKILLS
Conflict Resolution, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Database Management Software/Systems (DBMS), Detail Oriented, Develop and Maintain Customers, English Language, Establish Priorities, Multilingual, Multitasking, Negotiation Skills, Online Chat, Problem Solving Skills, Spanish Language, Writing Skills
LOCATION
Jonesboro, AR
POSTED
Today
Job Description
About Payvantage:

Payvantage is a fast-growing fintech companyproviding lease-to-own financing for consumers with less-than-perfectcredit. We offer flexible payment options and a streamlined approvalprocess to help customers access essential products while buildingfinancial flexibility.

Summary:

At Payvantage, ourCustomer Service Associates are the voice ofour brand and a key part of delivering exceptional clientexperiences. In this role, you'll support customers through phone,email, and live chat while providing clear, helpful solutions in afast-paced, team-focused environment.You'll build strongrelationships, resolve questions with confidence, and help customersget the most value from our products and services.We're looking forsomeone who is professional, detail-oriented, and genuinely enjoyshelping people-someone who thrives on communication,problem-solving, and making a positive impact every day.

Responsibilities:
•Respond promptly andprofessionally to incoming customer inquiries by telephone, oremail / Help Chat

  • Conduct outbound communications toexisting customersusing telephone, email, and Chat
  • Maintain an updated knowledge of theorganization'sproducts, services, and customer service policies
  • Document customer interactions whennecessary,compiling documents and forwarding information tointerested parties
  • Explain simply and clearly in responseto customerquestions and check for customer understanding and acceptance
  • Recommend new products or services ormakesuggestions for improvements by identifying relevantfeatures and benefits
  • Assist clients by demonstrating the useof goods andprograms and answering any questions they may have
  • Participate in training opportunitiesprovided by theorganization or by outside entities
  • Establish and maintain good rapportwith customers byusing positive language and anticipatingtheir needs
Requirements

This is a Weekend Shift opportunity with a schedule Friday-Sunday (Fri 8a-5p, Sat 9a-6p, Sun 10a-7p, Mon 8a-5p).

Qualifications:
  • Bilingual speaking and listening skills(Spanish).
  • 2+ years of previous customer serviceexperience aplus
  • Friendly and welcoming manner withclients and othermembers of the customer service team
  • Extensive knowledge of the company'spolicies,procedures, goods and services
  • Familiarity with customer-relationshipmanagement(CRM) software programs
  • Ability to explain complex concepts ina clear, simple manner to customers
  • Strong command of written and verbal English
  • Ability to maintain a calm and politemanner instressful situations
  • Willingness to cooperate with customersandmanagement to resolve any issues that may arise
  • Office and database software skills.
  • Negotiation and conflict resolution skills.
  • Ability to prioritize, multi-task andmanage timeeffectively.
  • Ability to work independently or in ateam settingbased on business needs
  • Detail orientated


Benefits

Start earning$14.00-$16.00 per hour, plus the opportunity to earn monthlyperformance bonuses on top of your base pay. At Payvantage, we alsooffer a full benefits package including health, dental, and visioninsurance, employee discounts, flexible scheduling, and paid timeoff-so you can feel supported both at work and beyond.

Payvantage is an EqualOpportunity Employer.

About the Company

P

Payvantage

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