Part-Time Box Office Representative

Part-Time Box Office Representative

Salary

$15.75 Hourly

Location

Martin Marietta Center for the Performing Arts, 2 E. South Street, Raleigh, NC

Job Type

Temporary

Job Number

2026-00622

Department

Temporary

Opening Date

08/25/2026

Closing Date

9/8/2026 11:59 PM Eastern

Work Hours

Schedule will vary based on events

Hiring Range

$15.75

• Description
• Questions

Job Description

The Martin Marietta Center for the Performing Arts Center invites qualified candidates to apply for the part-time position of Box Office Representative. We strive to create enjoyable, memorable experiences for our guests. The Box Office Representative plays a critical role in achieving this goal and creating a positive impression of our venue.

The Box Office Representative's primary duty is selling tickets for events at the Martin Marietta Center for the Performing Arts. This involves heavy customer interaction and handling cash transactions. Selected candidates must be comfortable, proficient and trustworthy with counting cash and giving change back to customers. This position also hands out pre-purchased (will call) tickets to patrons. Attention to detail and accuracy in performing tasks is a must.

Work Schedule

This position requires weeknight and weekend shift work.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Greet and maintain a welcoming environment for all guests
• Process cash and credit card transactions accurately and efficiently
• Assist patrons with ticket purchases and seating selections
• Provide information and respond to patron inquiries about events, schedules, pricing, seating and venue policies
• Distribute will-call tickets and guest-list tickets
• Help prepare the Box Office before events and close/reconcile it afterwards
• Follow policies regarding ticketing, cash handling, confidentiality and customer service

Typical Qualifications

Education and Experience

High School diploma or G.E.D. equivalency; 1 to 3 years experience in customer service, call center, face-to-face customer service, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications

• Proficiency in spoken Spanish to communicate with guests

Additional Information

Knowledge Of:

• Ticketmaster System
• Theaters and Amphitheater seating and layout
• Downtown area hospitality venues
• Customer service principles

Skill In:

• Attention to detail
• Phone etiquette

Ability To:

• Maintain professional composure in difficult customer service situations
• Maintain awareness of upcoming venue events

ADA and Other Requirements:

Work Environment and Physical Effort:

Light: Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light work may include walking or standing to a significant degree and/or sitting a majority of the time while pushing or pulling arm or leg controls.

Work Environment:

Employees will frequently work in an office or similar indoor environment.

Work Exposures:

Employees will occasionally be exposed to individuals who are hostile or irate.

The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in customer service, call center, face-to-face customer service, or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Do you have any experience processing tickets in a venue box office or customer transactions in another setting? If yes, please describe. If no, you may enter N/A.

04

Are you proficient speaking Spanish? If yes, what is your level of proficiency? If no, you may enter N/A.

05

Have you ever been terminated or forced to resign from a position?

• Yes
• No

06

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov