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Description
The Call Center and Scheduling Coordinator serves as the first point of contact for all of our incoming calls; answering incoming calls, listening to and documenting voicemails, verifying contact information, scheduling appointments, documenting and sending tasks to staff in regards to any voicemails or incoming calls, and performing all clerical duties necessary assist patients during calls.
Essential Duties:
Welcomes patients and visitors by greeting on the telephone.
Answers calls, in a courteous and professional manner.
Transfer calls to appropriate personnel, as necessary.
Maintains confidentiality of personal and financial information.
Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
Optimizes patient satisfaction by scheduling appointments by telephone.
Answers patients' questions and/or sends tasks to the appropriate staff member(s).
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
Performs other necessary duties as required to support the organization and ensure quality patient care
Requirements
High School diploma or GED required
One year of medical office experience preferred
Strong computer skills, including working knowledge of Microsoft Excel and Word
Bilingual preferred
Good oral and written communication skills
Highly organized, attentive to detail, quality and accuracy
High energy and a positive attitude
Strong commitment to customer service and professionalism
Ability to interrelate with a wide variety of people and cultures
Ability to work under pressure
Ability to maintain high level of confidentiality
An ability to fulfill their job requirements with minimal supervision
Ability to communicate effectively in person and on the telephone with the public, patients, and staff