Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. 

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a related field (preferred not required), experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner. 

RESPONSIBILITIES          

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion 
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Good communication and people skills
• Highly organized and detail oriented
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• High energy level
• Able to lift 40+ pounds
• Willing and able to work 20 to 30 hours per week for a 7-day work week