Central Texas Veterinary Specialty & Emergency Hospital is looking for a Part-Time Client Care Representative to Join Their Team!
The Client Care Representative plays an integral role in the Advanced Veterinary Care provided by our team. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
Work with personal accountability and exceptional morale.
Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
Commit to providing excellent high-quality care of patients.
Position Responsibilities
Answer multiple line phones
Schedule appointments
Greet clients upon arrival
Prepare and collect information from clients to create or update their pet’s chart
Explain hospital policy as it applies to payment for services rendered
Faxing, filing, mailing
Reminder calls
Performing end-of-day duties
Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
Appropriately prepare billings, receipts, collect, and record all payments for services rendered
Consistent, on time arrival and attendance at work each day you are scheduled.
Always be in position and prepared to work at the start of each shift.
Good communication skills.
Ability to work well with others as a team.
Flexibility and the ability to adjust to a changing environment
Handle stress and pressure calmly, with poise and tact.
Self-motivated, hard worker.
Ability to multitask, prioritize and delegate appropriately.
Willingness and ability to learn new tasks quickly.
Ability to receive constructive criticism and accept responsibility for actions.
Reliable and dependable.
Common sense, good judgment and sense of humor.
Qualifications
GED or High School Diploma
Two years minimum customer service experience
Basic computer knowledge
Know how to operate basic office equipment
Knowledge of the veterinary field is preferred, but not required
Must be able to bend, stoop, and stand for extended periods of time.
Must be able to lift up to forty (40) pounds.
Special Position Requirements
Day shifts available (10-12 hour shifts)
Saturday, Sunday, or both
Overtime may be required
Pay Range: up to $23/ hour depending on experience
Benefits Package
Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Flexible Spending Account or Health Savings Account options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
Personal pet discounts
Numbers & Facts
Location
Austin, TX
Job Type
Part-time
Skills
Animal Careunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Dental Insuranceunmatched
Diversityunmatched
Establish Prioritiesunmatched
Fax Machinesunmatched
Healthcareunmatched
High School Diplomaunmatched
Hospitalunmatched
Life Insuranceunmatched
Multitaskingunmatched
Office Equipmentunmatched
Patient Careunmatched
Physical Therapyunmatched
Quality of Lifeunmatched
Staff Motivationunmatched
Team Playerunmatched
Time Managementunmatched
Veterinary Medicineunmatched
Vision Planunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.