Part-Time Client Support Representative – Chat, Text & Phone | $19/hr

Omaha, Nebraska • In-Person • Part-Time
Starting at $19.00 per hour + additional earning opportunities

Who We Are

Not your average call center—that’s the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400+ clinics across 39 states, our Omaha Client Services team supports clients and clinics nationwide.

We’re a fast-paced, team-first environment where people work hard, support each other, celebrate wins, and take pride in creating great client experiences.

For many, this part-time role is a great way to start a career at Milan. You’ll learn the business from the inside out while building experience that can lead to full-time opportunities within Client Services, inbound sales, or other roles across Milan.

About the Role

Be the person our clients can count on.

As a Part-Time Client Support Representative, you’ll connect with clients through inbound calls, email, chat, and text. You’ll schedule appointments, answer questions, assist with account needs, and help prospective clients take the next step toward scheduling a consultation.

This is a high-volume role where you’ll balance multiple conversations and systems while providing friendly, accurate, and solutions-focused support.

Compensation

• $19.00 per hour

• FREE laser hair removal for you and your spouse/partner — an amazing benefit available to our part-time team members!

• Additional earning opportunities through applicable differentials and performance-based incentives

¡Hablamos Español! Candidates who can speak, read, and write Spanish fluently may qualify for an additional $1.50/hour bilingual shift differential.

Schedule

• 16–24 hours per week

• 4–5 hour shifts

• Morning and/or evening availability based on business needs

• Weekend availability required

• Additional hours may be available based on business needs

Business Hours:

• Monday–Thursday: 7:30 AM – 9:30 PM

• Friday–Saturday: 7:00 AM – 9:30 PM

• Sunday: 8:00 AM – 6:30 PM

Part-time roles are not eligible for full-time benefits. Team members are encouraged to explore full-time opportunities as they become available.

What You’ll Do

• Support current and prospective clients through phone, text, email, and chat

• Schedule appointments and assist with client account needs

• Answer questions and guide prospective clients toward scheduling consultations

• Accurately document client interactions and follow established processes

• Navigate multiple conversations and systems efficiently

• Meet productivity and customer service expectations

• Participate in coaching, feedback, and ongoing development

• Work collaboratively with teammates to deliver a consistent client experience

What You Bring

Minimum Requirements

• High school diploma or equivalent

• 1+ year of customer service experience in a fast-paced environment

• Strong written and verbal communication skills

• Ability to multitask across phone, text, email, chat, and multiple systems

• Strong reliability, professionalism, and attendance

• Comfort working in a structured, metric-driven environment

• Ability to handle sensitive information with confidentiality

Preferred Experience

• Call center or high-volume customer service experience

• Multi-channel customer support

• Appointment scheduling experience

What Helps You Thrive Here

• Customer Obsessed: You genuinely care about creating a great experience for every client.

• Driven: You take ownership, set goals, and are motivated by results.

• Coachable: You welcome feedback and are always looking for ways to improve.

• Calm Under Pressure: You stay focused and positive in a fast-paced environment.

• Team-Oriented: You communicate well, contribute to the team, and support those around you.

This is more than just a part-time job. You’ll build valuable sales and communication skills, and receive ongoing, real-time coaching to help you grow. For team members looking for more, this role can also be a stepping stone into full-time sales, leadership, training, quality, corporate, and field opportunities across Milan.

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.