As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can successfully evaluate a caller's situation to determine proper next steps to resolve the homeowner's concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards. Youre motivated by the opportunity to proactively problem solve, address a customers concerns, and find a resolution that creates a positive outcome.
This position starts at $22.50/hour and will be onsite in our Reston, VA office. Seeking candidates with availability during core business hours, with the flexibility to work either Saturday or Sunday as needed once fully trained. Training hours are Monday through Friday, (10:00 a.m. to 3:00 p.m.).
Primary Responsibilities
• Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology • Consistently deliver an exceptional customer experience in a fast-paced, high-volume, call center environment • Manage and respond to customer service issues via phone and email in a timely manner • Accurately capture and record details of customer service requests in a customer relationship management (CRM) system while speaking with callers • Communicate directly with field warranty employees to coordinate an action plan for homeowners concerns • Keep current with knowledge of NVR products and warranty procedures
What We Look for in a Candidate
Maintaining a Healthy Work-Life Balance
Maintain a 4-to-5-day work week, working approximately 25-30 hours a week.
Life at NVR
As the parent company of Ryan Homes, NV Homes, and Heartland Homes, NVR is committed to your success and will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge, and provide career guidance and encouragement.
NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!
View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/. We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.