Part-time Customer Service Clerk

Part-time Customer Service Clerk

Salary

$18.61 Hourly

Location

Various

Job Type

Full Time

Job Number

39720

Department

Houston Public Library

Division

HPL - NEIGHBORHOOD LIBRARY SYSTEM

Opening Date

10/07/2026

Closing Date

10/15/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION / SECTION: Customer Experience / Various locations

Workday & Hours: Monday - Sunday, 8:00 AM - 8:00 PM (rotating)subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-time Customer Service Clerks in our neighborhood libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.

The Part-Time Customer Service Clerk duties may include:

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology-related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Providing genealogical reference assistance in person, via E-Mail and on the phone.
• Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE:

Six months of clerical/customer service experience are required.

SUBSTITUTION:

An Associate's degree or a Bachelor's degree may substitute for the education and experience requirements.

PREFERENCES

Proficient computer skills and working knowledge of Microsoft Office.

• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 10

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• YES
• NO

02

Have you ever worked for a Public Library and/or are you a current Houston Public Library employee?

• YES
• NO

03

Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one).

• Less than a High School / GED.
• High School Diploma / GED.
• Associate degree.
• Bachelors Degree and beyond.

04

Describe your work experience in customer service. If you have none, please put N/A.

05

Which kind of customer service do you have the most experience with? (Check all that apply).

• Retail.
• Restaurant or Fast Food.
• Administrative.
• Call Center.
• Other Customer Service.
• No Customer Interaction
• Library services.

06

This is a permanent part-time position with 20 hours each week. Are you specifically seeking part-time work, and can you commit to remaining in a part-time role for an extended period (e.g., at least 12 months

• YES
• NO

07

Are you willing to work every Saturday/Sunday and at least one night per week?

• YES
• NO

08

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

• YES
• NO

09

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research:

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities).
• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting).
• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation).
• No Experience.

10

The library has a set of Security Rules and Policy to ensure a safe and inviting space for all. Are you comfortable addressing rules and/or policy violations with customers?

• Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary).
• Comfortable (I get the person in charge to assist with more difficult situations).
• Very Uncomfortable (I don't feel comfortable in high-stress situations and need supervisory backup often).

11

Which part of town are you interested in working in?

• Northwest.
• Northeast.
• Southwest.
• Southeast.
• No of the above

12

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• Spanish.
• Chinese.
• Vietnamese.
• Arabic.
• French.
• Other Languages.
• I am not bilingual.

13

How many months and/or year of experience do you have in clerical/customer service.

• 0 to 6 months of experience.
• 6 months to 1 year of experience.
• 1 year to 3 years of experience
• 3 years to 6 years of experience.
• 6 or more years of experience.

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/