Part-Time Customer Service Representative - Healthcare

Volt is immediately hiring for Part-TimeCustomer Service Representativesin Cary NC. Great work-life balance with only two scheduled workdays per week Consistent part-time schedule Monday and Tuesday800am - 430pm Competitive PayAs aCustomer Service Representative you will Serve as the primary contact for inbound patient and customer calls regarding prescription status billing inquiries and general account information. Make outbound calls to schedule medication deliveries and collect payment information. Accurately update patient profiles and records to support timely medication distribution. Respond to customer inquiries and escalate complex issues to the appropriate healthcare or support teams. Document detailed and accurate progress notes within internal systems. Provide updates regarding prescription refills shipment status insurance verification and invoice requests. Assist patients during refill scheduling and transfer clinical questions to pharmacists nurses or other healthcare professionals as needed. Identify and report adverse events AEs and product complaints PCs according to company procedures. Maintain a high level of customer satisfaction while meeting productivity and quality standards. Perform additional administrative and customer service duties as assigned.This is a part-time opportunity.Work Schedule Mondays and Tuesdays only from 800am - 430pmTraining Schedule 900am - 530pmfor 8-12 weeksON-SITEthen the possibility of hybrid workThe ideal candidate will have Minimum 1 year of recent high-volume call center experience Minimum 1 year of customer service experience Strong phone communication and active listening skills Experience handling inbound and outbound calls Proficiency with Microsoft Office Word Excel Outlook Strong data entry and documentation skills Ability to multitask in a fast-paced environment Excellent organizational and problem-solving skills High attention to detail and accuracyPreferred Qualifications Healthcare pharmacy medical office or patient support experience Administrativeclerical experience Experience with filing scanning photocopying and record maintenance Familiarity with insurance verification and healthcare customer service processesPay Rate20.00 - 20.40per hourPay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information and we will be back in touch as soon as possible.Benefits Volt offers benefits based on eligibility that include the following health dental vision term life short term disability AD&D 401k Sick time and other types of paid leaves as required by law Employee Assistance Program EAP.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email hr_deptvolt.com or call 866 -898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.By applying for this job you agree to receive calls AI-generated calls text messages or emails from Innova Solutions and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf