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Part-time Customer Service Representative

Jo Armstrong

  • Mcdonough, Georgia
  • 30+ days ago
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    Skills

    • Claims Processingunmatched
    • Communication Skillsunmatched
    • Community Relationsunmatched
    • Customer Relationsunmatched
    • Customer Retention/Renewalunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • High School Diplomaunmatched
    • Industry/Trade Analysisunmatched
    • Insuranceunmatched
    • Insurance Certificationsunmatched
    • Microsoft Excelunmatched
    • Microsoft Outlookunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Wordunmatched
    • Multitaskingunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Property and Casualty Insuranceunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Writing Skillsunmatched

    Description

    Responsive recruiter
    Replies within 24 hours
    Benefits:
    • Opportunity for advancement
    Job Summary: We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in a similar role within the insurance industry. The primary responsibility of this position is to provide excellent customer service, addressing inquiries and resolving issues efficiently and professionally.

    Key Responsibilities:
    - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
    - Provide accurate information regarding insurance policies, coverage options, and claims processes.
    - Assist customers with policy renewals, changes, and cancellations.
    - Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
    - Maintain detailed and accurate records of customer interactions and transactions.
    - Collaborate with team members to improve customer service processes and outcomes.
    - Stay updated on industry trends, company products, and services.

    Qualifications:
    • Proficient in Microsoft Word, Excel, and Outlook (required).
    • Experience using Microsoft Windows with the ability to navigate between multiple screens and multitask efficiently (required).
    • Minimum of one year of customer service experience within the insurance industry (required).
    • Experience working in a professional office setting (required).
    •  Team-oriented with the ability to collaborate effectively and take direction from management (required).
    • Strong verbal and written communication skills; must be well-spoken and able to produce clear, professional, and well-written correspondence. (required).
    • Excellent problem-solving abilities with strong attention to detail.
    • Ability to manage multiple tasks simultaneously and perform well under pressure (required).
    • Must hold an active Georgia Insurance License (Property & Casualty or Personal Lines), or be willing to obtain a non-resident license within 90 of employment (required).
    • High school diploma or equivalent required; additional education or insurance-related certifications are a plus.
    Compensation: $10.50 - $13.00 per hour




    The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

    Numbers & Facts

    LocationMcdonough, Georgia
    Websitehttps://www.allstate.com/

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