Part-Time Customer Service Representative

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Smeal Undergraduate Education is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services at Penn State University Park. This position will assist with the coordination, communication, scheduling, and daily operations needed to provide secure and reliable exam support for faculty and students.

The successful candidate will serve as a key point of contact for faculty, students, staff, and other stakeholders; help coordinate exam logistics; support room and proctoring arrangements; maintain accurate records; and contribute to efficient, student-centered testing operations. This role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced academic environment.

Key Responsibilities

• Serve as a primary contact for faculty, students, and staff regarding large-enrollment testing and makeup exam services.

• Coordinate exam scheduling, room assignments, proctoring support, and related logistics.

• Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeal's culture of honor and integrity is integrated into the SMTU and make-up exam processes, as well as into the ongoing training and engagement of proctors.

• Communicate testing procedures, timelines, and requirements clearly to faculty, students, and campus partners.

• Support secure exam administration processes and help ensure compliance with established testing procedures.

• Maintain accurate records related to exam requests, schedules, attendance, usage, and service activity.

• Assist with daily operational needs, including preparing testing spaces, supporting check-in processes, and troubleshooting routine issues.

• Provide timely customer service and follow-up to resolve questions or concerns.

• Support continuous improvement of testing processes, documentation, and service delivery.

Candidates should possess the following skills and experience:

• Relevant customer service, administrative support, academic support, or operations experience.

• Strong communication, interpersonal, and problem-solving skills.

• Demonstrated ability to organize work, manage competing priorities, and maintain accuracy.

• Ability to work professionally with faculty, students, staff, and campus partners.

• Attention to detail and commitment to maintaining confidentiality and exam security.

• Proficiency with standard office technology, including email, spreadsheets, databases, scheduling tools, and related systems.

• Experience working in higher education, academic services, testing services, or student support operations.

• Experience coordinating schedules, events, rooms, or other logistical operations.

• Familiarity with exam administration, proctoring procedures, or academic integrity practices.

• Experience maintaining records, preparing reports, and using data to support service operations.

• Ability to work effectively in a high-volume, deadline-driven environment.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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