PART TIME CUSTOMER SERVICE SPECIALIST/SENIOR (DOQ) - INFORMATION DESK

PART TIME CUSTOMER SERVICE SPECIALIST/SENIOR (DOQ) - INFORMATION DESK

Salary

$17.00 - $24.79 Hourly

Location

San Marcos, CA

Job Type

Part Time

Job Number

2026 - 66

Department

Administration

Opening Date

09/29/2026

Closing Date

10/13/2026 4:00 PM Pacific

FLSA

Non-Exempt

Max Number of Applicants

150

• Description
• Benefits
• Questions

SUMMARY DESCRIPTION

The Ideal Candidate - Part-Time Customer Service Specialist - Information Desk

The ideal candidate for this role is a people-first problem solver with a heart for service and a mind for multitasking. You are someone who thrives on connecting with others-whether in person, over the phone, or through digital channels. You bring warmth, professionalism, and clarity to every interaction, ensuring that every customer feels heard, supported, and valued.

You don't just hear-you actively listen. You ask questions, think outside the box, and are energized by finding creative, customer-centered solutions. Whether juggling multiple tasks or collaborating with teammates, you stay composed, flexible, and ready to pivot as needed. Your approach to work is marked by initiative, curiosity, and a desire to make a meaningful impact every single day.

Youre a go-getter who appreciates direction but doesn't wait to be told what needs doing-you take the lead and jump in with enthusiasm.

Technology doesn't intimidate you-it empowers you. Youre comfortable working with Microsoft 365 tools (like Outlook, Word, Excel) and collaborating in Microsoft Teams. Whether youre designing a flyer, entering data, or coordinating schedules, you handle it with polish and accuracy. Your dependability makes you a key contributor to a smooth and responsive customer experience.

In short, you are:

• A champion of Customer Experience with a service-first mindset.
• A strong communicator who is both kind and clear.
• A tech-savvy organizer who thrives in a fast-paced, dynamic environment.
• A curious learner who takes initiative and seeks growth.
• A team player who embraces collaboration and cultural inclusivity.
• A person who wants their work to matter and who takes pride in making a difference in their community.

If this sounds like you, we can't wait to meet you.

PART TIME CUSTOMER SERVICE SPECIALIST: $17.00 - $21.53

PART TIME SENIOR CUSTOMER SERVICE REPRESENTATIVE: $19.00 - $24.79

Anticipated Work Schedule: Monday - Friday, 7:30am - 12:30pm or 12:30pm - 5:30pm.

Applications Due: October 13, 2026 at 4:00pm, or once 150 applications have been received, whichever occurs first.

Interviews: TBD

REPRESENTATIVE DUTIES

Under supervision, serves as a key ambassador for the City, performing front desk attendant functions and a variety of administrative and clerical responsibilities that support departments across City Hall. This role is often the first point of contact for community members, whether in person or over the phone, and is important to creating a welcoming, efficient, and solution-oriented environment.

The Customer Service Specialist greets and assists visitors, answers and routes calls from the City's main line, provides general administrative support, and helps ensure the smooth operation of day-to-day City Hall functions. The position may also identify common customer concerns or service trends, assist with special projects and communications, and work with departments across the organization to improve service delivery.

This position plays an important role in ensuring residents feel heard, supported, and connected to their local government. The role goes beyond reception by helping create positive interactions, improve internal workflows, and make City Hall accessible and responsive to the community.

QUALIFICATIONS

Knowledge of:

Customer service; modern office methods and practices; filing systems; receptionist and telephone techniques; correspondence; proofreading and editing; basic business mathematics; and various office equipment and machines including copier, calculator, and computer utilizing various software programs.

Ability to:

Operate office equipment, understand and carry out oral and written instructions; express ideas clearly and concisely, both orally and in writing; cooperatively handle a wide variety of tasks; effectively prioritize; perform all duties with composure; use good judgment in the scope of assigned authority; establish and maintain effective relationships with City employees and members of the public; and demonstrate an awareness and appreciation of the cultural diversity of the community.

EDUCATION AND EXPERIENCE

Education/Experience:

Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position.

This is a part time non-benefited position, however effective 07/01/2015 part time employees will receive 1 hour of sick leave accrual per 30 hours worked. Employees in this category are eligible to use up to 27 hours per year and are able to carry over up to 54 sick leave hours per year.

01

Tell us about a time you provided customer service in a front desk or receptionist role. How did you create a positive experience for the customer, and what steps did you take to ensure their needs were met or exceeded?

02

How do you define a great customer experience? What values or principles guide the way you serve others, especially when working with diverse members of the public?

03

What are the top three skills or qualities you believe are essential for creating a welcoming, helpful, and efficient front desk environment? Please explain why each one matters to the customer's experience.

04

The City of San Marcos utilizes candidate self-scheduling for those candidates selected for an interview. Communication will be shared via email, including instructions to sign up for an interview if selected.

• I have entered a valid email address, and I understand that I will be contacted via email to notify me of my status in the recruitment process for this position.

Required Question

Employer City of San Marcos

Address 1 Civic Center Dr.

San Marcos, California, 92069

Phone 760-744-1050

Website http://www.sanmarcosca.gov