Part Time Customer Technology Specialist

Part Time Customer Technology Specialist

Salary

$16.60 Hourly

Location

285 Uptown Blvd. Cedar Hill TX, TX

Job Type

Part-Time

Job Number

450020-LS19-08-2026

Department

Library

Opening Date

08/07/2026

Closing Date

8/14/2026 11:59 PM Central

• Description
• Benefits
• Questions

Why This Role is Valuable

Cedar Hill is a welcoming city with small town charm and upscale taste. We foster an active community and encourage involvement in everything we do. Many communities talk of having big city amenities with small town appeal, but in Cedar Hill it isnt just a boast, its a way of life.

The City of Cedar Hills culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun. This is a place to grow and pursue your passions, Where Opportunities Grow Naturally. Ready to join us? We are now accepting applications to add a part time Customer Technology Specialist to our Library team!

The purpose of this position is to support and provide technology-focused premier customer service to library patrons as well as library staff. This position is responsible for maintaining and troubleshooting library technology and equipment. This position directly reports to and works in partnership with the Library Systems Supervisor to maintain and update library technology. Collaborates with other staff and volunteers to help maintain a high-functioning library. This position does not provide direction to other employees.

We are seeking a part-time team member with weekday availability Monday Through Friday and the flexibility to work Saturdays. The role offers a consistent schedule of approximately 20 hours per week.

How You Add Value

• Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner.
• Assist library patrons by answering questions and providing technical assistance, database retrieval and research and performing library essential functions.
• Assist in organizing and maintaining assigned areas.
• Assist with audio visual, makerspace and recording studio programming.
• Assists in maintaining inventory, software updates, and technology development for future growth.
• Stays abreast of and attends available technology training.
• Assists with overall library operations and facilities by assisting and collaborating with other staff to maintain a high functioning library.
• Assist in the setup and installation of library systems and programs.
• Quickly and accurately process multiple types of information and perform multiple tasks simultaneously.
• Regular attendance required, including evenings, weekends and special events, as needed.

What You Bring to the Role

• Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Some college level coursework preferred.
• Knowledge of hardware, software and peripheral equipment maintenance, repair, setup modification and troubleshooting methods, practices and procedures.
• At least one year of technology-related customer service experience is required.

How to Join Our Family

Complete online application at Cedar Hill City Website at www.cedarhilltx.com. The City of Cedar Hill can no longer accept actual/faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-877-204-4442 and select option 1.

In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.

The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.

CITY OF CEDAR HILL

285 Uptown Blvd Bldg #100

Cedar Hill, TX 75104

972-291-5100

Part-time, temporary, and seasonal positions are not offered benefits.

01

We are seeking a part-time team member with weekday availability Monday Through Friday and the flexibility to work Saturdays. The role offers a consistent schedule of approximately 20 hours per week. What does your ideal weekly schedule look like, and how flexible are you regarding shifts that may include evenings or weekends?

02

Think about a time when you ran into a technology problem that you were not familiar with and you had no one to ask for help. How did you handle it, and what did you do to solve it?

03

If a customer asks you to do something for them that the library doesnt actually provide or support, how would you respond to them?

04

A customer pays for and prints a document, but then realizes it printed in black and white when they wanted color. The color setting has to be chosen before the print job is released, and you cannot offer a refund. How would you assist the customer after the printing is already done?

Required Question

Employer City of Cedar Hill

Address 285 Uptown Blvd Bldg One

Cedar Hill, Texas, 75104

Phone 972-291-5100 ext 1054

972-291-5100 ext 1053

Website https://www.cedarhilltx.com/1117/Jobs