Job description Dispatcher
Care2U is a fast-growing healthcare startup providing on
demand, in-home, urgent, and acute care throughout Manhattan, the surrounding
boroughs, Nassau, and Westchester counties, focusing on providing a
patient-centered care experience. Our goal is to keep patients in their homes
and out of the hospital.
The dispatcher plays a critical role in managing both urgent and ongoing
care needs for our patients. This position supports field staff through
effective communication and coordination, ensuring smooth day-to-day
operations. This is an entry-level position with opportunities for growth.
Primary Responsibilities
- Call Management: Answer calls promptly and
professionally, obtaining critical information from callers
- Situation Assessment: Evaluate the location and
nature of visits. Confer with a supervisor when needed to determine the
appropriate level of response.
- Scheduling: Actively manage the patient
scheduling system, updating arrival times and adjusting provider time
slots based on field staff updates.
- Dispatch Operations: Assign field staff based on
call priority and location of available units.
- Real-Time Communication: Provide timely updates on field
staff locations and ETAs to clinical and leadership teams.
- Caller Instructions: Offer preparation instructions
to patients or caregivers while field staff are en route.
- Monitoring and Coordination: Track field unit locations and
statuses, coordinating activities to maintain operational efficiency.
- Documentation: Maintain accurate and timely
records of calls, responses, and outcomes in the dispatch system.
- Protocol Adherence: Follow established company
protocols and procedures to ensure compliance.
- Information Gathering: Ensure all necessary
information and items are collected before field staff leave a patient’s
home.
- Operational Support:
- Provide field units with updates
on patient orders, traffic, obstacles, and other logistical
considerations.
- Monitor routes and adjust
priorities to optimize scheduling and coverage.
Care2U is an equal
opportunity employer, and all applicants will be considered for employment
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, Veteran status, or other legally
protected characteristics.
Job Types: Per diem and part-time
Pay: $20.00 per hour
Expected hours: 20 per
week
Location: Queens with
hybrid schedule
Requirements
Qualifications
- Strong verbal and written
communication skills with the ability to interact professionally across
teams.
- Calm under pressure with the
ability to make quick, sound decisions.
- Highly organized and capable of
managing multiple tasks independently.
- Comfortable working in a
fast-paced, dynamic environment.
- Strong judgment and critical
thinking skills.
- Collaborative mindset with a
focus on supporting both field and leadership teams.
- Flexibility to work shifts,
including evenings, weekends, and holidays.
- Resides in or near New York City
or Long Island, or willing to commute within the operational area.
- Experience in healthcare or
dispatching preferred but not required.
- Proficient in using computer
systems, scheduling software, and data entry platforms.