Job description Dispatcher
Care2U is a fast-growing healthcare startup providing ondemand, in-home, urgent, and acute care throughout Manhattan, the surroundingboroughs, Nassau, and Westchester counties, focusing on providing apatient-centered care experience. Our goal is to keep patients in their homesand out of the hospital.
The dispatcher plays a critical role in managing both urgent and ongoingcare needs for our patients. This position supports field staff througheffective communication and coordination, ensuring smooth day-to-dayoperations. This is an entry-level position with opportunities for growth.
Primary Responsibilities
- Call Management: Answer calls promptly and professionally, obtaining critical information from callers
- Situation Assessment: Evaluate the location and nature of visits. Confer with a supervisor when needed to determine the appropriate level of response.
- Scheduling: Actively manage the patient scheduling system, updating arrival times and adjusting provider time slots based on field staff updates.
- Dispatch Operations: Assign field staff based on call priority and location of available units.
- Real-Time Communication: Provide timely updates on field staff locations and ETAs to clinical and leadership teams.
- Caller Instructions: Offer preparation instructions to patients or caregivers while field staff are en route.
- Monitoring and Coordination: Track field unit locations and statuses, coordinating activities to maintain operational efficiency.
- Documentation: Maintain accurate and timely records of calls, responses, and outcomes in the dispatch system.
- Protocol Adherence: Follow established company protocols and procedures to ensure compliance.
- Information Gathering: Ensure all necessary information and items are collected before field staff leave a patient’s home.
- Operational Support:
- Provide field units with updates on patient orders, traffic, obstacles, and other logistical considerations.
- Monitor routes and adjust priorities to optimize scheduling and coverage.
Care2U is an equalopportunity employer, and all applicants will be considered for employmentwithout regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, Veteran status, or other legallyprotected characteristics.
Job Types: Per diem and part-time
Pay: $20.00 per hour
Expected hours: 20 perweek
Location: Queens withhybrid schedule
Requirements
Qualifications
- Strong verbal and written communication skills with the ability to interact professionally across teams.
- Calm under pressure with the ability to make quick, sound decisions.
- Highly organized and capable of managing multiple tasks independently.
- Comfortable working in a fast-paced, dynamic environment.
- Strong judgment and critical thinking skills.
- Collaborative mindset with a focus on supporting both field and leadership teams.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Resides in or near New York City or Long Island, or willing to commute within the operational area.
- Experience in healthcare or dispatching preferred but not required.
- Proficient in using computer systems, scheduling software, and data entry platforms.