Customer Experience, Customer Support/Service, Customer/Client Research, Driver's License, Equipment Maintenance/Repair, Federal Laws and Regulations, First Aid, Hospitality and Tourism, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Maintenance Services, Microsoft Excel, Microsoft Word, Operational Support, Operations, Operations Management, People Management, Quality Management, Regulatory Compliance, Rentals, Resolve Customer Issues, Retail, Safety Process, Service Delivery, State Laws and Regulations, Team Lead/Manager, Team Player, United States Coast Guard (USCG), Vendor/Supplier Relations
Dock Hand
Location: Panama City Beach, FL
Employment Type: Part Time
BlueGate Boat and RV Storage—an industry leader in marina, boat, and RV storage—is thrilled to announce an exciting opportunity for a dynamic Part-timeDock Hand to join our growing team.
At BlueGate, we specialize in acquiring, developing, and operating one-of-a-kind marinas, RV resorts, and entertainment destinations across the U.S. Our rapid growth is fueled by our commitment to excellence, innovation, and exceptional customer experiences. If you’re a seasoned operations professional looking to expand your expertise in the marine and hospitality industry, this is your chance to be part of our next chapter.
Position Overview
The Part-time Dock Hand acts as a key partner to the General Manager, driving operational success throughout the marina. This role requires a hands-on leader with strong business insight, excellent customer service skills, and genuine passion for the marine industry.
You’ll oversee seasonal staff, maintain top-quality facilities, and ensure a seamless customer journey—all while fostering a positive, high-performing culture.
Key Responsibilities
Operational Leadership:
- Support daily operations including dock management, boat rentals, fuel services, and retail activities.
Staff Management:
- Recruit, train, and supervise team members.
- Build a strong culture of teamwork, service excellence, and development.
Customer Experience:
- Deliver exceptional service and resolve customer issues.
- Build lasting relationships with guests, vendors, and the local community.
Facility Maintenance:
- Oversee docks, equipment, buildings, and grounds.
- Coordinate repairs, upgrades, and regulatory compliance.
Regulatory Compliance:
- Maintain adherence to federal, state, and local regulations including USCG and environmental standards.
Community Engagement:
- Represent the marina in community events, industry groups, and tourism initiatives.
Safety & Security:
- Enforce safety protocols and protect marina assets.
Key Technical Tasks
- Safely move boats using tractors and operate various boat types.
- Maintain fuel dock safety procedures and complete inventory logs.
- Assist with vessel docking and provide high-level customer assistance.
- Maintain docks, equipment, and common areas.
- Operate small equipment and perform boat cleaning/inspection.
- Participate in facility opening/closing and upkeep.
- Support events, boat shows, and promotional activities.
- Follow all hurricane, fire, first-aid, and spill response plans.
Qualifications
- 5+ years in marina operations, hospitality, or related field.
- 3+ years in a leadership role (marine/boating experience highly preferred).
- Bachelor’s degree in business, hospitality, or marine operations preferred.
- Proficient with Word, Excel, Teams, and marina management software.
- Must be able to swim, lift 50 lbs., and work safely around water.
- Valid driver’s license required.
- Must pass pre-employment background check and drug screening.