Customer Satisfaction, Customer Support/Service, Emergency Procedures, Laundry, Loading/Unloading, Medical Conditions, Operations Processes, Order Supplies, Problem Solving Skills, Safety/Work Safety, Service Delivery, Team Building, Team Player, Time Management
Benefits:
- 401(k)
- 401(k) Matching
- Paid Sick Time
- Wellness Programs
- Travel reduction program (TRP)
- Meal Credit
- Meal Discounts
- Team Building Activities
- Team Member Hotel Discounts
The Driver/Bell Attendant is crucial for creating a seamless and enjoyable experience for our guests. It is essential for this person to handle luggage with care and attention to ensure the safety and comfort of our guests throughout their stay. Additionally, must take pride in delivering exceptional service from the guests' arrival to their departure, aiming to create a memorable and pleasant stay.
- Assist guest arrivals and departures professionally and with the utmost courtesy.
- Handle all luggage, baggage, packages, etc. carefully and safely.
- Loads and unloads all guest luggage from vehicle with the utmost care and by using safe work techniques.
- Adhere to hotel policy for luggage storage and retrieval.
- Delivery of items to guest room as needed, including amenities and collateral for groups in house.
- Responsible for being completely familiar with all types of guest rooms, hotel facilities and local attractions.
- Responsible for knowledge of groups and functions in the Hotel on a daily basis.
- Monitor and maintain cleanliness of bell closet and porte cochere.
- Maintain control of guest and employee laundry pickup and delivery.
- Ensure all equipment is in operating order and all supplies are up to par.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Assist guests with directions and use computer for maps.
- Ensure all equipment is in operation order and all supplies are up to par.
- Assist other departments with moving boxes and equipment.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a team player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Follow supervisor’s instructions and performs other duties as directed or assigned.
- Assist guests and associates with transportation needs upon request.
- Maintain flags for display and storage during poor weather.
EXPERIENCE
- At least 6 months of driving experience.
- Customer Service experience.
DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.