Background Investigation, Beverages, Communication Skills, Corporate Policies, Customer Support/Service, Food Safety, Interpersonal Skills, Lift/Move 40 Pounds, Organizational Skills, Physical Demands, Promotional Programs, Restaurant, Revenue Growth, Sales, Sports, Team Player, Up-Selling
The Game Day Hawker is a front-of-house beverage sales position responsible for selling beverages throughout the stadium in a fast-paced, high-energy event environment. Hawkers engage directly with fans in the concourse and seating areas, providing exceptional customer service while maximizing beverage sales. This role is ideal for energetic, outgoing individuals who enjoy interacting with guests and thrive in a high-volume atmosphere.
Essential Duties & Responsibilities
- Walk throughout the concourse and stadium seating areas during events to actively sell beverages.
- Promote and upsell products with urgency and full engagement while creating a fun and memorable fan experience.
- Provide outstanding customer service by greeting guests, answering questions, and maintaining a friendly, professional attitude.
- Maintain product knowledge and communicate promotions to guests.
- Ensure all beverage products are presented in a clean, organized, and appealing manner.
- Follow all food safety, alcohol service, and company policies and procedures.
- Maintain a positive attitude while working in a fast-paced, high-volume environment.
- Work collaboratively with supervisors and fellow team members to ensure successful event operations.
Qualifications
- Minimum 1 year of high-volume sales, customer service or restaurant experience preferred
- Strong communication and interpersonal skills.
- Outgoing, enthusiastic, and self-motivated personality.
- Ability to work independently while remaining a team player.
- Ability to provide exceptional guest service in a high-energy environment.
- Must be dependable, punctual, and professional.
- Ability to Adapt to fast-paced event environments
- Must be at least 18 years of age.
- Valid Maricopa County Food Handler Card required
- Valid Arizona Title 4 Alcohol Certification required
- High school diploma or equivalent required
Requirements
- Successful completion of background check
- Work non-traditional hours including nights, weekends, and holidays
Physical Requirements
- Ability to work in high-volume environments
- Ability to work in varying temperatures
- Ability to walk continuously and throughout the stadium during entire shift and events.
- Ability to climb and descend stadium stairs frequently.
- Ability to stand and walk for a minimum of 6 hours.
- Ability to lift and carry up to 40 pounds regularly throughout a shift.
- Ability to work in varying indoor and outdoor weather conditions.
Work Environment
- Fast-paced, high-energy sports and entertainment venue.
- Frequent interaction with large crowds and guests.
- Part-time, event-based schedule that includes evenings, weekends, holidays, and major stadium events.
- Must be available to work in Arizona Cardinals home games and other assigned events at State Farm Stadium.
The above description is not all-inclusive and may include other related duties as needed.
Craft Culinary Concepts is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Craft Culinary Concepts LLC