Bob Loquercio Auto Group
Drive Your Career Forward with an Award-Winning Organization
Bob Loquercio Auto Group is seeking a driven, motivated, and self-sufficient Business Development Coordinator (BDC) to join our high-performing team. If you thrive in a fast-paced environment, enjoy connecting with customers, and are looking to grow your career in the automotive industry, this is the opportunity for you.
What You’ll Do
As a BDC Representative, you will be the first point of contact for our customers—playing a critical role in driving sales and delivering an exceptional customer experience.
- Respond promptly and professionally to all internet and phone inquiries
- Engage customers and schedule qualified sales appointments
- Utilize CRM tools to track, manage, and follow up on all leads
- Follow established scripts and workflows to ensure consistent customer communication
- Coordinate with the sales team to maximize appointment show rates and conversions
- Maintain accurate and detailed customer records in the CRM system
- Generate and manage reports, forms, and required documentation in a timely manner
- Uphold the highest level of professionalism, integrity, and customer satisfaction
Experience Required
- 1–3 years of experience in a customer-facing, sales, or BDC/call center environment
- Proven experience handling high-volume inbound and outbound calls, internet leads, and appointment setting
- Experience using CRM systems and lead management tools (automotive CRM experience preferred)
- Prior automotive dealership experience is strongly preferred, but not required
- Track record of meeting or exceeding performance metrics (appointments set, show rates, conversions, etc.)
What We’re Looking For
- Strong communication skills with the ability to build rapport quickly
- Highly organized with strong attention to detail
- Ability to multitask and work in a fast-paced, goal-oriented environment
- Working knowledge of CRM systems and digital communication tools
- Familiarity with social media platforms and digital marketing is a plus
- Team player with a positive attitude and strong work ethic
Why Join Us?
We invest in our people and provide the tools and support needed for long-term success.
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Basic Life Insurance
- Accident & Critical Illness Coverage
- Employee Discounts on Products & Services
- Flexible Scheduling Options
- Strong Work-Life Balance
- Career Growth & Advancement Opportunities