Serve as a representative of management and customer service at Lerner Theatre events and shows, ensuring that all customers of The Lerner Theatre receive an exemplary experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Serve as a floor manager at scheduled events and shows
Assist part-time staff and Lerner Volunteers in their representation of the Lerner Theatre during events and shows
Assist patrons as needed to ensure an exemplary customer experience
Assist in pre-show set-up and post-show clean-up
Strong crisis management/life safety and decision-making abilities
Provide feedback to Lerner Management on concerns, issues, etc. during and post-show events and shows for resolution.
OTHER DUTIES AND RESPONSIBILITIES
Works shows driven by theatre schedule
Flexibility in weekend and night availability
Remains flexible to take part in other duties and be a team player
EDUCATION AND EXPERIENCE
Graduate of accredited high school
Customer Service experience a necessity
First Aid experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to multi-task
Ability to lead and direct in high stress situations
Ability to work under stress and fast paced environment
Ability to handle concerns of general public courteously and efficiently
Ability to read and understand seating charts and facility maps
PHYSICAL, MENTAL, AND VISUAL SKILLS
Ability to stand for long periods of time
Ability to stay calm under pressure
Vision clarity with or without corrective lenses to see adequately in limited lighting
WORKING CONDITIONS
Fast-paced theatre and office environment that requires interaction with other staff, building partners and promoters
Constant customer contact
POST OFFER TESTING REQUIREMENTS
The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
Background checks producing acceptable BMV and criminal history reports required.
POLICY STATEMENT
The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
EMPLOYEE ACKNOWLEDGEMENT
I have read and understand all of the above. I have reviewed the duties and responsibilities for which I am responsible, as well as the minimum requirements of this position, with my supervisor. I understand that this document does not create an employment contract, and the above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described. Rather, they are intended only to describe the general nature of the job.