Communication Skills, Customer Support/Service, Housekeeping/Cleaning, Multitasking, Organizational Skills, Quality Metrics, Regulatory Compliance, Safety/Work Safety, Transaction Processing/Management
The hotel is seeking a friendly, service-oriented Part-Time Front Desk Agent to provide exceptional guest service and serve as the first point of contact.
- Welcome guests, handle check-ins and check-outs efficiently
- Manage reservations, modifications, and cancellations
- Address guest inquiries and concerns professionally
- Process payments and transactions accurately
- Promote Hilton Honors program enrollment
- Coordinate with housekeeping and maintenance to meet guest needs
- Maintain a clean and organized front desk area
- Ensure safety, security, and quality standards compliance
- Assist with luggage, transportation, and hotel shuttle operations
Qualifications include prior customer service experience, strong communication skills, multitasking ability, basic computer knowledge, and professional appearance. The role offers flexible shifts, competitive pay, paid sick and holiday time, travel discounts, and growth opportunities within the hotel group.