A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.
· Check in customers using computer programs and equipment and provide guests with directions to their room.
· Answering phones and transfer calls accordingly.
· Inform customers of all on-site amenities and any relevant information that is needed to use them.
· Handle and resolve guest complaints.
· Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
· Stock and maintain gift shop area clean.
· Invoice and bill guests for their stay and services used.
· Communicate with guests to better understand their individual needs to provide them with the best service possible.
· Excellent communication and organizational skills.
· Strong interpersonal and problem-solving abilities.
· Highly responsible and reliable.
· Ability to remain calm while under pressure
· Ability to work cohesively as part of a team.
· Ability to stand for most of your shift.
· Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
· Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.
· At least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field.
· Experience with Marriott Full-Service PMS systems preferred.
· High School or GED required
· Associates degree in related or business administration preferred.
| Location | Pasadena, CA |