Administrative Skills, Co-Payments, Communication Skills, Computer Software, Medical Office, Medical Record System, Nephrology, Organizational Skills, Outpatient Care, Patient Assessment, Secondary School, Standard Operating Procedures (SOP), State Laws and Regulations, Telephone Skills, Testing
Salary Range: $21.00 to $23.00 an hour
By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.
Flu Vaccine Considerations
Proof of annual flu vaccination is required for all employees.
PACT MSO is a Management Service Organization that supports numerous physician groups. We are a medium sized company with a family atmosphere.
PACT MSO has a busy Kidney Medical Office seeking a Part Time Front Office Associate. The hours are Monday through Wednesday from 8:30am, lunch, to 5:00pm. The position will be primarily in Fairfield and float to Orange location as needed.
The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.
Essential Functions
- Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
- Completely and accurately registers and checks in patients by following a standard operating procedure.
- Schedule and confirm patient's appointments
- Check out patients completing all necessary steps in check out standard operating procedure
- Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
- Open and close batch daily for deposit
- Accurately scan and index documents and reports into patients’ charts in the EHR system.
- Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
- Test/procedure preparations
- Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
- Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
- Collect pertinent information and required documents from patient prior to appointments.
- Explains financial requirement to the patients and collect copays as required.
- Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
- Perform other assignments and special projects
Skills and Knowledge
- Knowledge of computers and EHR software
- Epic experience required
- Excellent communication skills
- Excellent organizational skills
Education and Experience
- 2 years of Medical Office experience in a similar role
- High School or GED required.
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