Administrative Skills, Clinical Support, Communication Skills, Computer Skills, Continuous Improvement, Customer Support/Service, Demographics, Detail Oriented, Documentation, Electronic Medical Records, Fax Machines, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Insurance, Insurance Documentation, Maintain Compliance, Medical Office, Medical Office Administration, Medical Records, Medicine, Multitasking, Office Management, Operational Support, Operations, Organizational Skills, Outpatient Care, Patient Care, Physical Therapy, Practice Management Software, Problem Solving Skills, Record Keeping, Team Player
Part-Time Front Office Coordinator Opportunity at Diamond Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience!
Are you a motivated and detail-oriented person who enjoys being the first face patients see when they walk in? If so, Diamond Physical Therapy wants to meet you! We are seeking a Part-Time Front Office Coordinator to lead daily operations across our busy outpatient physical therapy clinics. This position is ideal for someone who enjoys fostering an exceptional clinic experience by keeping a patient-focused environment running smoothly.
*This position requires ability to work at both of our clinic locations and be able to work 24 weekly hours*:
1487 S. Randall Rd.
1140 E. Algonquin Rd.
Why Choose Diamond?
At Diamond Physical Therapy, we help people acheive Real Results for Real People. For over 30 years, our locally-owned clinic has proudly served the Algonquin and Lake in the Hills communities with personalized, hands-on care. We are not corporate medicine - we're a patient-first practice that values relationships, teamwork, and professionalism. Learn more at dptrehab.com.
Responsibilities:
What You Will Do
Create an Exceptional Patient Experience
- Welcome patients with a warm, friendly, and professional attitude from check-in through check-out.
- Register new and returning patients accurately and efficiently.
- Educate patients on what to expect during their visit and review follow-up care and next appointment details.
- Address patient questions and concerns, escalating complex issues to the Front Office Manager as needed.
- Deliver an outstanding patient experience that reflects the clinic's commitment to exceptional care.
Coordinate Patient Scheduling
- Schedule, confirm, and reschedule patient appointments in person and over the phone.
- Maintain provider schedules to maximize efficiency while supporting patient access to care.
- Communicate appointment reminders, cancellations, and scheduling updates promptly.
Support Financial & Insurance Processes
- Verify insurance information and obtain required documentation.
- Collect patient co-pays, deductibles, balances, and other financial responsibilities accurately.
- Explain patient financial obligations in a clear, courteous, and professional manner.
- Ensure accurate documentation of insurance and patient demographic information.
Support Daily Clinic Operations
- Maintain accurate patient records while ensuring HIPAA compliance.
- Complete front office administrative tasks including scanning, filing, faxing, and managing incoming communications.
- Monitor waiting areas and front desk workflow to ensure an organized, welcoming environment.
- Collaborate with clinical staff and the Front Office Manager to support efficient daily operations.
- Assist with special projects and additional administrative responsibilities as assigned.
Collaborate
- Work closely with therapists, administrative staff, and the Front Office Manager to ensure seamless patient care.
- Communicate scheduling changes, patient concerns, and operational issues promptly.
- Contribute to a positive, supportive team culture focused on excellent service and continuous improvement.
Who You Are
- A naturally friendly, welcoming professional who enjoys creating exceptional experiences for every patient.
- Highly organized and detail-oriented, with the ability to juggle multiple priorities in a fast-paced clinic environment.
- A strong communicator who remains calm, professional, and solutions-focused, even on busy days.
- A collaborative team player who enjoys supporting both patients and coworkers to keep the clinic running smoothly.
- Comfortable discussing insurance information and patient financial responsibilities with confidence and compassion.
- Proactive and dependable, taking initiative to solve problems and keep daily operations on track.
- Tech-savvy and quick to learn new systems while maintaining accuracy and efficiency.
- Passionate about delivering outstanding customer service and helping patients feel cared for from the moment they walk through the door.
Qualifications:
Qualifications
- 1 year of experience in a medical office, outpatient therapy practice or other healthcare setting, required
- Experience with insurance verification, scheduling, and collecting patient payments, highly preferred
- Strong computer skills are necessary
- Familiarity with electronic medical records (EMR) and practice managment software, preferred
- Excellent communication, organization, and problem-solving abilities
- Detail-oriented, proactive, and adaptable
- Comes to work with a professional and positive demeanor
Posted Salary Range:
USD $50,000.00 - USD $60,000.00 /Yr.D
Diamond Physical Therapy