Billing, Calendar Management, Clinical Support, Co-Payments, Communication Skills, Customer Support/Service, Dermatology, Electronic Medical Records, Healthcare, High School Diploma, Interpersonal Skills, Medical Record System, Medical Records, Organizational Skills, Patient Registration, Policy Development, Procedure Development, Social Media
Regular-Part Time (20-29 hrs./week)
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our mission is to educate, protect, and care for your skin by providing top-quality comprehensive dermatologic care and fostering skin health awareness in the communities we serve.
Position Summary:
The Part-Time Front Office Receptionist in Pinehurst, NC will be responsible for welcoming patients, managing accurate patient registration using medical systems, verifying insurance coverage, scheduling appointments, and providing exceptional customer service to patients, providers, and visitors in adherence to QualDerm’s established policies and procedures.
Key Responsibilities:
- Greet patients and visitors in person or via telephone, addressing inquiries or directing them appropriately.
- Record patient arrivals and ensure accurate patient identification within the Practice Management System (EMR).
- Create new patient accounts as needed and prepare necessary paperwork prior to appointments.
- Contact patients who missed appointments to reschedule and document accordingly.
- Assist in appointment scheduling to optimize patient satisfaction, provider time, and treatment room utilization.
- Respond promptly and appropriately to patients in distress or emergency situations.
- Maintain and update patient information within the EMR system.
- Verify insurance eligibility, prior authorization requirements, and coordinate with Billing Department as needed.
- Maintain a clean and organized reception area.
- Collect patient copays and account balances, ensuring confidentiality of personal and financial information.
- Follow established policies and procedures to maintain smooth clinic operations.
- Demonstrate superior customer service skills and professional communication.
- May assist with supporting the clinic’s social media presence under direction.
Work Location: Pinehurst, NC
Job Type: Regular Part-Time
Requirements
- High School Diploma required; Associate's Degree preferred.
- Minimum 1 year of customer service experience in a healthcare office setting preferred.
- Excellent interpersonal, communication, and organizational skills.
- Ability to handle sensitive information with discretion and professionalism.
- Proficiency with electronic medical record systems is a plus.
Benefits
Benefits of joining Qualderm Partners:
- Competitive Pay – Attractive compensation to reward your hard work
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 1 floating holidays each year
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.