Job Description
Revised: 08/28/2023
Position Title: Part-Time Help Desk III
Job Title: Part time
Reports to: Manager, Network & Operations Support Part-Time Rate: Part-Time
Hourly Rate
Terms of
Employment:
- Based on assignment as defined on pages 20-
21 in SAISD Compensation Manual.
- Part-Time work schedule will not exceed twenty-
five (25) hours per week.
- Hourly rate is $16.50 an hour.
FLSA Classification: Non-exempt
Funding
Source: This position is locally funded.
Position Summary
Provides support for new technology deployments at campuses by ensuring the proper -day-today operation of
technology applications and equipment. Provides desk-side and IT assistance in resolving technology support
issues. Performs installations, repairs, upgrades, backups, and other maintenance tasks. Proficient in commonly
used business applications and telephone support.
Essential Functions / Key Responsibilities
- Receive technology problems from service desk representative or directly from clients
- Provide basic knowledge in hardware, software, network, and telecommunication issues.
- Prioritize tasks and documents nature of problem.
- Assist in the proper operation of technology applications and equipment.
- Assist in the installation, configuration, and upgrade tasks.
- Assist in non-complex repairs.
- Assist with new technology deployments.
- Follow manual instructions with set up of computer and/or peripheral equipment.
- Assist with Technology related to campus/department moves.
- Bag and tag of Technology assets at schools where construction is occurring.
- Provide information to assist in the preparation of progress reports and updates Level III Desktop
Technician on status of problems.
- Assist in the resolving technology support issues for employees which may require desk-side assistance.
- Keep informed of most recent trends and technologies.
- Perform other related duties as assigned within the appropriate skill and experience capabilities expected
for this position.
Minimum Requirements
- High School Graduate or General Equivalency Diploma (GED) recognized by the Texas Education Agency or
a regional accrediting agency or higher.
- Up to 12 months of PC and technology support experience.
- Valid Texas driver's license with a good driving record.
- Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee
(approximately $50.00) paid by the employee.
Job Description
Revised: 08/28/2023
Preferred Requirements
- Experience with computer installation.
Knowledge, Skills & Abilities
- Able to work flexible hours as needed.
- Basic knowledge of PC maintenance.
- Basic knowledge of PC applications.
- Good communication, interpersonal, organizational, and planning skills.
- PC and related software applications.
- Demonstrates integrity, high expectations, commitment, respect, dedication to teamwork and
passion for a student-centered environment
- Daily attendance and punctuality at work are essential functions of the job
- Ability to load stand-alone software as required.
- Knowledge of proper procedures for lifting and handling heavy materials and of safety standards.
- Demonstrated ability to communicate effectively in English both verbally and in writing.
- Demonstrated ability to read, understand, and follow work orders, verbal, and written instructions.
- Demonstrated ability to work with minimal supervision.
Working Conditions
Work Environment:
- Computer, computer software programs and peripherals, teacher resource materials and
equipment, copier, fax, and other equipment applicable to position.
- Frequent exposure to: temperature extremes (hot and cold), humidity extremes, noise. Occasional
exposure to: biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc .
Physical Demands/Requirements:
- Maintain emotional control under stress; work with frequent interruptions/deadlines; frequent sitting,
standing, walking, climbing, balancing, pulling and pushing; reaching, repetitive hand motions, hearing,
speaking clearly, visual acuity and prolonged data input; occasional lift/carry light, moderate 15-44 pounds.
Supervisory Responsibilities / Direct Reports
San Antonio ISD is committed to non-discrimination on the basis of race, color, ethnicity, culture, religion,
national origin, age, sex, gender identity, gender expression, sexual orientation, appearance,
immigration/citizenship status, home language, socioeconomic status, or disability in its educational programs,
services, and District business functions.
Information on persons designated to handle inquiries regarding non -discrimination policies can be found within
SAISD Board Policies DIA(EXHIBIT) or FFH(EXHIBIT), available online at:
https://pol.tasb.org/PolicyOnline?key=176.
Job Description
Revised: 08/28/2023
San Antonio ISD está comprometido a no discriminar por motivos de raza, color, origen étnico, cultura, religión,
origen nacional, edad, sexo, identidad sexual, expresión de género, orientación sexual, apariencia, estado
inmigratorio/de ciudadanía, idioma natal, estado socioeconómico o discapacidad en sus programas educativos,
servicios y funciones de negocios del Distrito.
La información sobre las personas designadas para manejar consultas sobre las políticas de no discriminación se
encuentra bajo las Políticas de la Junta Directiva DIA (Prueba documental) o FFH (Prueba documental) de SAISD,
disponible en línea bajo: https://pol.tasb.org/PolicyOnline?key=176
Employee Signature: Date: