We are seeking a highly motivated and detail-oriented IT Helpdesk position to join our team. As an IT Helpdesk, you will be responsible for researching, diagnosing, troubleshooting and resolving issues in an accurate and timely manner. Supporting various projects and data analysis within a manufacturing environment. This person will be required to work with software and hardware equipment and troubleshoot various equipment as applicable. Responsibilities: - Assist employees with computer, printer, tablet, account, network, phone, and software issues.
- Troubleshoot problems, document what was attempted, and follow up with the user until the issue is resolved.
- Support Microsoft products, including Windows, Outlook, Teams, Excel, Word, OneDrive, and other Microsoft 365 tools.
- Set up computers, tablets, user accounts, and other equipment for new or existing employees.
- Work closely with contracted IT company when an issue requires vendor access, advanced troubleshooting, purchasing, or network changes.
- Learn and support the phone system, camera system, including basic user assistance, phone setup, extensions, and issue escalation.
- Use contracted IT company’s ticketing system to submit requests, add useful details, monitor progress, and confirm resolution.
- Maintain accurate IT equipment records and keep storage areas organized.
- Help Maintain Kiosk Tablets
- Promote a culture of continuous improvement and problem solving withing the organization
Requirements and Qualifications: - Working towards a Technical Degree in Information Technology, Computer Science or other related field.
- Advanced computer skills/IT savvy
- Detail oriented
- Excellent communications skills, both verbal and written
- Highly organized and able to multitask
- Skilled collaborator
- Familiar with software integrations
- Focused and supportive to management at all times
- Self-starter who works well independently
- Adaptable and calm under pressure
- Expert problem solver
- Tasks require walking, sitting, bending, reaching, mobility, and lifting up to 50 lbs.
- Must have flexibility in hours according to specific needs and troubleshooting
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