Part-Time IT Technician-Charlotte

Position Summary

The Part-Time IT Technician provides hands-on technical support to faculty, staff, and students at assigned TMSA campus(es). This position is responsible for the day-to-day maintenance, troubleshooting, and operation of school technology infrastructure, including devices, networks, audio-visual systems, and classroom technology. The IT Technician works under the direction of the Operations Manager and coordinates with the central office technology team to ensure technology is functional, secure, and aligned with TMSA's STEAM mission.

Essential Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-line technical support for faculty, staff, and students on hardware, software, and network issues.
• Diagnose and resolve issues with computers, laptops, Chromebooks, tablets, printers, projectors, and interactive boards.
• Escalate complex issues to the central office IT team or third-party vendors as appropriate.
• Maintain a support ticket log and track resolution status for all reported issues.

Device & Equipment Management

• Set up, configure, and deploy new devices for staff and students.
• Perform routine maintenance, software updates, and antivirus management on all campus devices.
• Manage device inventory including Chromebook carts, teacher laptops, and lab computers.
• Assist with device check-out, collection, and end-of-year audits.

Network & Infrastructure Support

• Monitor campus Wi-Fi connectivity and report outages or performance issues to the Operations Manager.
• Assist with basic network troubleshooting including router resets, IP conflicts, and access point checks.
• Ensure all classroom technology is properly connected to the network and functioning before the school day.
• Set up and support audio-visual equipment for classrooms, events, and presentations.
• Assist teachers with the integration of educational technology tools including Google Workspace, Schoology, and SMART Boards.
• Conduct brief technology orientation sessions for new staff as requested.

Security & Compliance

• Ensure all devices comply with TMSA's Acceptable Use Policy and applicable data privacy requirements (FERPA, COPPA).
• Report any suspected cybersecurity incidents or data breaches to the Operations Manager immediately.
• Assist with maintaining physical security of technology assets including storage rooms and charging stations.

Minimum Qualifications Education

• High school diploma or GED required.
• Associate's degree or vocational certification in Information Technology, Computer Science, or a related field preferred.
• Relevant industry certifications (CompTIA A+, Google IT Support Certificate, or equivalent) are a plus.

Experience

• Minimum one (1) year of experience in IT support, helpdesk, or a related technical role.
• Experience working in a K-12 school or educational environment strongly preferred.
• Experience with Chromebooks, Google Workspace for Education, and Windows environments preferred.

Knowledge, Skills & Abilities

• Working knowledge of common operating systems (Windows, ChromeOS, iOS/Android).
• Familiarity with network fundamentals (TCP/IP, DNS, Wi-Fi troubleshooting).
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Ability to work independently and exercise sound judgment with minimal supervision.
• Commitment to maintaining student and staff data confidentiality at all times.
• Patient, professional demeanor when working with students, teachers, and staff.

Working Conditions & Physical Requirements

• Work is performed primarily on campus in classrooms, labs, and server/storage rooms.
• May require occasional lifting of equipment up to 40 lbs (computers, monitors, equipment boxes).
• May require bending, crouching, or working in confined spaces to access cables or equipment.
• Schedule may vary based on campus needs; some flexibility required during back-to-school setup periods and end-of-year audits.
• Must be available to respond to urgent technology issues during assigned work hours.