Americans with Disabilities Act (ADA), Bookkeeping, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Driver's License, Event Management, Fair Credit Reporting Act (FCRA), Federal Laws and Regulations, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Problem Solving Skills, Process Management, Sales, Social Media Marketing, State Laws and Regulations
Summary of Position
The Leasing Professional supports all leasing and resident experience functions within a multifamily community, ensuring compliance with all applicable program requirements. Artisan Leasing Professionals have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are highly qualified to deliver top-notch customer service plus understand and anticipate prospect and resident needs to create exceptional Artisan experiences
Principal Accountabilities
- Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
- Manage the leasing process from tour to move-in to ensure an Artisan “move-in experience.”
- Showcase the value of the community features as they relate to the prospect's needs.
- Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
- Utilize and establish creative marketing and social media strategies to increase property traffic.
- Support occupancy and retention goals by following up with potential and current residents.
- Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
- Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
- Promote positive resident relations through courteous and timely response to resident needs and concerns.
- Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
- Collaborate with team members to plan and organize resident events.
- Other duties as assigned
Requirements
- High school diploma or equivalent, some college-level education preferred.
- 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
- Possesses superior sales ability.
- Computer proficiency, including MS Office: Word, Excel, and Outlook.
- Real Page experience preferred, not required.
- Driver's License and transportation required for this role.
A
Artisan Management Group