Part Time Merchandise Specialist

Part-Time Game Night Staff Opportunity

We are recruiting for part-time, game night staff for the Orlando Magic, Osceola Magic, and Orlando Solar Bears. Whether you are a college student, a teacher with a flexible schedule, someone looking to re-enter the workforce, or someone just looking for additional income, our part-time, event roles could be perfect for you.

While every position is different, our part-time hiring process is typically a two-step process, sometimes more depending on the nature of the role. After you apply, your resume will be reviewed by our hiring manager for that particular role. Those candidates who are selected to move forward will be contacted for onsite interviews.

Part-Time Merchandise Specialist Role

This role will be responsible for assisting customers at the Kia Center on game nights, with all aspects relating to the Team Shops located throughout the arena. Candidates must have strong customer service skills and be able to work in a busy, dynamic environment. Merchandise Specialist must be able to multi-task and work well with others.

The position will be responsible for:

• Providing excellent customer service to all patrons on game nights
• Recognizing wants and needs of each customer, to ensure a satisfactory shopping experience
• Up-selling specific products to patrons as directed by retail management
• Maintaining superior knowledge of entire product line
• Achieving sales, productivity, and incentive goals
• Assisting in maintaining the organization and cleanliness of assigned retail area(s)
• Restocking key selling items during the game
• Processing credit cards for customer transactions utilizing a Point of Sale (POS) system
• Ability to reconcile and appropriately closeout assigned workstation at end of each shift
• Assisting customers with using Magic Money within the Orlando Magic App and any technical issue they may have
• Assurance of protection of company assets while adhering to company loss prevention policies and procedures
• All other duties as assigned.

What is required for the role:

• High school diploma or equivalent required.
• Cash handling and credit card transaction experience required.
• Point of Sale (POS) experience required.
• 1-2 years of retail experience strongly preferred.
• Strong teamwork and team synergy skills strongly preferred.
• Bilingual preferred.

Physical requirements:

• Able to lift up to 25 lbs.
• Able to work 5 to 7 hour shifts while standing.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply! All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.