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Part-Time Network Engineer

Norfolk Public School District

Norfolk, VA

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Communications Software, Computer Maintenance, Computer Networks, Computer Servers, Computer Software, Computer Systems, Customer Service Management, Customer Support/Service, Documentation, Ethernet, Hardware Administration, Hardware Configuration Management, Hardware Debugging, Hardware Installation, High School Diploma, IP (Internet Protocol) Routing, Identify Issues, Installation Guide, Local Area Network (LAN), Maintenance Services, Microsoft Windows Operating System, Network Architecture/Engineering, Network Configuration Management, Network Connectivity, Network Software, Network Support, Network Switching, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Safety Equipment, Software Administration, Software Installation, Software Patches, Technical Leadership, Technical Presentation, Technical Support, Technical Writing, Testing, Time Management, VoIP (Voice over IP), Wide Area Network (WAN)
LOCATION
Norfolk, VA
POSTED
3 days ago
Part-Time and Temporary

General Responsibilities

This position is responsible for technical support in the form of installation, maintenance, and repair of the school division's computers, servers, networking devices, software, and all other technology related equipment.

Minimum Qualifications, Education and Experience

A high school diploma and broad computer and network support experience; or an equivalent combination of education and experience. Associate's Degree Preferred. Must possess a working knowledge of Windows 11: ZEN; Ethernet (IO Base T) switched networks, TCIP/IP address and routing. Advanced troubleshooting and configuration knowledge of microcomputers in a networked environment required. Requires two (2) years of customer service experience.

Essential Job Functions
  • Responsible for providing technical support in the form of installation, maintenance, and repair of the school division's computers, servers, networking devices, software, and all other technology related equipment.
  • Provides technical support, consultation, and troubleshooting for all district users including teachers, staff, students, and other district staff on the implementation of technology.
  • Analyzes, designs, proposes, installs and documents network installation and change activity at assigned site(s).
  • Performs and/or assists in problem determination and resolution activities to include troubleshooting, diagnosis, and resolution of often complex software and hardware problems involving LAN, WAN, and VoIP connectivity.
  • Provides input and assists in the coordination of site installations relating to computer systems and other technological peripherals, including software.
  • Maintains and modifies computer software programs such as operating systems, communications software, utility programs and software patches/fixes, etc.
  • Responsible for coordinating new equipment installations, network changes, and similar technical requirements with district level staff.
  • Coordinates networking upgrades and changes in other technology at assigned site(s).
  • Serves as a liaison between the Network Services Department and the schools regarding technology requirements and the communication of information and standards.
  • Troubleshoots complex problems requiring specialized expertise.
  • Utilizes specialized tools to diagnose and repair microcomputer and peripheral systems; to include utilizing appropriate safety equipment in the performance of duties.
  • Performs configuration, testing and debugging of new hardware and software and other related technologies.
  • Possess excellent communication, customer service, technical and professional skills;
  • Ability to read and comprehend technical manuals and solve complex problems in a timely manner.
  • Ability to work independently and without constant direct supervision.
  • Ability to properly develop and maintain accurate documentation.
  • Ability to make presentations or explain technical concepts to non-technical professionals.
  • Ability to occasionally drive; stand; walk; climb; balance; bend; stoop; kneel; twist/turn; push/pull up to fifty (50) pounds; lift/move up to twenty (20) pounds for at least 35 feet.
  • Installs and maintains application software and user email accounts.
  • Troubleshoots, identifies, and resolves problems associated with application software and user/mail accounts as needed by district staff.
  • Sets up and configures hardware and installs new software on school computers.
  • Substitutes for engineers during long term absences; to include the pending assignment of a new engineer to a school.
  • Performs any other related duties as assigned by the District Technical Support Supervisor.

About the Company

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Norfolk Public School District

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