Job Summary
The OB/GYN Triage RN provides phone-based clinical triage for obstetric and gynecology patients using approved protocols and standing orders. This role requires strong clinical judgment, multitasking, and clear communication to support patient care, education, scheduling, and coordination with providers.
Key Responsibilities
Conduct phone triage for OB/GYN patients using physician-approved protocols
Assess patient concerns and recommend appropriate care or follow-up
Prioritize urgent and emergent calls and voicemail messages
Coordinate prescription refill requests per protocol and schedule required exams
Educate patients on test results, medical conditions, and treatment plans
Schedule acute and routine appointments as needed
Document all patient interactions accurately in the electronic medical record
Follow up with patients in a professional and compassionate manner
Occasionally assist providers with exams or procedures
Support patient tracking, recalls, and monthly pregnancy closures
Qualifications
Active Registered Nurse (RN) license in the state
BSN preferred
Minimum one year of nursing experience (RN or LPN)
Current CPR (Health Care Provider level)
Skills & Competencies
Strong critical thinking and clinical judgment
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Team-oriented with a patient-centered approach
Commitment to confidentiality, professionalism, and ethical practice