Accounts Payable, Administrative Skills, Collective Bargaining, Communication Skills, Computer Systems, Custodial Services, Customer Support/Service, Establish Priorities, File Maintenance, Firefighting, Manual Dexterity, Mathematics, Microsoft Product Family, Multitasking, Office Equipment, Order Supplies, Record Keeping, Spreadsheets, Statistics, System Operations, Telephone Skills, Time Management, Word Processing
Part Time - Office Assistant
Salary
$28.93 - $34.37 Hourly
Location
Town of Andover, Andover, MA
Job Type
Part Time No Benefits
Job Number
T26100
Department
Fire Department
Opening Date
06/05/2026
Closing Date
6/28/2026 11:59 PM Eastern
Minimum Hours per Week
36.25
Description
Under the direction and supervision of the Fire Chief, perform a variety of general customer service and administrative duties in support of the services and activities of Fire Rescue.
Responsibilities
- Provide assistance to members of the general public and Town staff.
- Answer phones, explain office procedures, and respond to questions within level of expertise and authorization, referring more complex issues to technical, professional or management staff.
- Handle routine office duties, including but not limited to: responding to routine correspondence; ordering office and janitorial supplies; maintaining department files and preparing various statistical data.
- Organizing education materials for Open House and other public events.
- Assist with accounts payable and payroll when needed.
- Assist with records retention.
- Assist with public records request.
- Perform all other related duties as required.
Qualifications
Skills, Knowledge and Abilities
- Knowledge of Fire Rescue policies, procedures, and departments collective bargaining agreement.
- Knowledge of standard office procedures, practices, forms and equipment; dexterity and accuracy in operating standard office equipment.
- Ability to learn and operate computer systems, including word processing, spreadsheets, and specialized department software.
- Knowledge of or ability to learn Munis, Microsoft Apps, and OpenGov.
- Ability to understand, learn, interpret, and explain policies and procedures, and to apply such guidelines appropriately to different situations.
- Ability to interact effectively and tactfully with a wide variety of individuals including management personnel, other Town and department staff, outside professionals, and members of the public.
- Ability to communicate clearly and concisely with others, both verbally and in writing.
- Ability to prioritize multiple tasks and deal effectively with interruptions.
- Ability to perform detailed work accurately and efficiently within strict deadlines.
- Ability to understand, select and perform basic mathematical calculations efficiently and accurately.
Education and Experience
Duties require two years of business school with knowledge of office administration, financial record keeping and automated office systems and procedures; 3 years of related experience; or any equivalent combination of education and experience.
Supplemental Information
SUPERVISORY RESPONSIBILITY
None.
PHYSICAL ELEMENTS
- Normal office environment, not subject to extremes in temperature, noise, odors, etc.
- Intermittent standing to assist customers in the office.
- Frequent interruptions to assist customers in the office or on the phone.
- May spend extended periods at terminal, on telephone, or operating other office
- machines, requiring eye-hand coordination and finger dexterity.
- Regular lifting and carrying of files, documents, records, etc.
FLSA Status: Non-exempt
Grade: IE-12
Standard Work Week: Part-Time 10 Hours Per Week
Job Code: 6216
Risk Code: 8811
Employee Benefits
Employer Town of Andover
Address 36 Bartlet St
Andover, Massachusetts, 01810
Phone 978-623-8960 (Town Positions)
978-623-8500 (School Positions)
Website http://andoverma.gov