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Part Time Operations Specialist

Defender

Waterford, CT

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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Administrative Skills, Business Operations, Business Solutions, Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Establish Priorities, High School Diploma, Information Technology & Information Systems, Microsoft Office, Multitasking, Operational Support, Operations Management, Operations Processes, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Retail, Returns Processing, Team Player, Time Management, Warehousing, Writing Skills
LOCATION
Waterford, CT
POSTED
3 days ago
Department: Operations Support
Reports To: Operations Support Manager
Hours: 15–20 hours per week (flexible schedule; preferred daily coverage but Monday/Wednesday/Friday schedule may be considered)

Position Summary
Defender Industries is seeking a detail-oriented and organized Part-Time Operations Support Assistant to support our Operations Support team. This entry-level position plays an important role in ensuring customer orders are processed efficiently and accurately while assisting with administrative tasks related to order fulfillment, drop shipments, and returns.
The ideal candidate enjoys working in a fast-paced environment, has strong attention to detail, and is comfortable communicating with vendors, customers, and internal team members through email and various business systems.

Essential Duties and Responsibilities
  • Confirm Amazon marketplace orders and ensure order information is accurate and complete.
  • Monitor and follow up on drop shipment orders with vendors to ensure timely fulfillment and delivery.
  • Send email reminders and communications related to customer orders, vendor follow-ups, and operational processes.
  • Assist the Returns Coordinator with daily returns processing and related administrative tasks.
  • Support the Operations Support team with general administrative duties and special projects as assigned.
  • Maintain accurate records and update information in company systems.
  • Communicate professionally with internal departments and external partners to resolve routine issues and obtain information.
  • Assist with order tracking, status updates, and documentation as needed.
  • Help ensure operational tasks are completed accurately and on schedule.

Qualifications
  • High school diploma or equivalent required.
  • Prior customer service, administrative, retail, or office experience preferred.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize work effectively.
  • Basic computer proficiency, including email and Microsoft Office applications.
  • Ability to learn company systems and processes.
  • Dependable, self-motivated, and able to work independently as well as part of a team.
  • Marine or boating industry experience is a plus but not required.

Work Environment
Office - This position is primarily based in a fast-paced call center or customer service office environment, where employees spend most of their time using a phone and computer. The workspace can be moderately noisy due to frequent phone conversations and general office activity. This may occasionally require the employee to visit our retail store or warehouse, which may involve navigating different physical environments and standing or walking for short periods. Flexibility and adaptability to various work settings are important for success in this role.

Disclaimers
This position is classified as at-will employment. Nothing in this job description should be construed as an express or implied contract of employment. Defender Industries, Inc. reserves the right to modify, amend, or supplement this job description at any time to reflect changes in business needs, operational requirements, or other relevant factors.
Defender Industries is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law
 

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About the Company

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Defender

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