Part-time Patient Coordinator - RightCare Clinic (pm)

Emergency Care Specialists

Grand Rapids, MI

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JOB DETAILS

JOB TYPE

Part-time

SKILLS

Administrative Skills, Americans with Disabilities Act (ADA), Calendar Management, Clinical Support, Co-Payments, Computer Skills, Corporate Policies, Customer Support/Service, Disability Accommodations, Facilities Management, Healthcare Providers, Information/Data Security (InfoSec), Insurance, Lift/Move 25 Pounds, Mathematics, Medical Office, Medical Office Administration, Medical Records, Medicine, Microsoft Product Family, Operational Support, Organizational Skills, Outpatient Care, Patient Admissions, Patient Registration, Physical Demands, Plan Meetings, Quality Management, Record Keeping, Regulations, Regulatory Requirements, Risk, Safety/Work Safety, Secondary School, Typing

LOCATION

Grand Rapids, MI

POSTED

Today

Job Purpose
The Patient Coordinator I at the RightCare Clinic is responsible for professionally welcoming all patients upon arrival to the interdisciplinary outpatient office. This role manages all front desk administrative responsibilities in collaboration with clinical staff and office personnel, including, but not limited to, patient registration, processing prior authorizations, recording insurance details, handling referrals, collecting co-payments, managing phone communications. This opening is for the 1:30pm - 8:30pm shift on 3 - 4 days per week.

Potential Duties and Responsibilities

Assists patients during the intake process.
Gathering patient information forms.
Coordination with clinical staff to ensure accurate paperwork completion.
Verifying patient demographics and insurance information.
Confirming referrals and ensuring prior authorizations are in order.
Processing any patient payments at time of service.
Handling phone calls to and from patients and other medical providers/facilities to coordinate appointments for patients.
Assists with scheduling of patient appointments, including coordinating follow up and referrals
Collects and maintains accurate patient records and complies wilt regulatory requirements and corporate policies regarding protected health information.
Completes patient checkout process.
Maintains a neat and clean medical office environment for employees and waiting area for patients.
Provides excellent customer service skills and maintains high quality interaction with patients
Performs other duties to support clinic operations as assigned.

Required Knowledge/Skills/Abilities:

Prefer 1-2 years of experience with customer service skills, preferably in a medical office setting.
Knowledge of reading, writing, mathematical and computer skills as normally acquired through completion of high school.
Basic knowledge of personal computers and Microsoft Suite with typing skills of 30 wpm.

Minimum Education and Experience

High school diploma or equivalent

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee may work for extended periods of time sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. 

About the Company

Emergency Care Specialists

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