Part Time Patient Services Representative Associate at UnitedHealth Group
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Part Time Patient Services Representative Associate
Faribault Minnesota
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Part Time Patient Services Representative Associate
Requisition number 2355907
Job category Healthcare Delivery
Primary location Faribault MN
Date posted 04142026
Overtime status Non-exempt
Travel No
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750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum in strategic partnership with Allina Health.
As an Optum employee you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
Location
200 State Avenue Faribault MN 55021
As aPart Time Patient Services Representative Associate your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients offering them not only the critical logistical support needed to navigate their care but also a compassionate welcoming presence during what can often be stressful times. In this role you can make a lasting impact on individuals and families in your community helping them access and navigate the health services they deserve.
Primary Responsibilities
Greets and welcomes patients in person providing a friendly and supportive first impression while directing them to their appointments and procedures
Collects and verifies demographic insurance and benefits information interpreting results and obtaining necessary signatures
Checks in and interviews patients to complete required paperwork including financial assistance applications and requests for information forms
Obtains and explains cost information to patients collects co-pays and deductibles and counsels patients on available financial assistance programs
Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
Uses resources tools and procedures to complete registration for accounts and assigned work queues
Provides customer service for inbound and outbound telephone calls ensuring clear communication and prompt resolution of patient inquiries
Assists in scheduling add-on appointments as needed
May mentor other staff provide technical or functional direction and gather medical record information as needed
Other duties as assigned supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
6 months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
Ability to work 2-3 day shifts start times vary between 530am - 930am andor night shifts start times vary between 700pm - 1100pm per business need
Ability to work every 3rdholiday
Ability to work every 3rd weekend
Must be 18 years of age OR older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Physical Demands
Consistent walking standing bending turning etc.
Lifting weight Up to 10 lbs. occasionally up to 2-5 lbs. frequently
PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group UnitedHealthcare or a related entity in a full time part time or per diem basis Internal Candidates are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to eligibility
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.