Part-Time Portrait Photographer & Client Experience Specialist

Rebecca Rose Fine Portraits

Franklin, TN

$19-$22 per hour + bonuses

Rebecca Rose Fine Portraits is a luxury portrait studio with multiple locations across four states. We are currently seeking a Part-Time Portrait Photographer & Client Experience Specialist to join our Franklin, TN studio.

Our clients come to us for more than beautiful portraits--they come for an unforgettable experience. We're looking for someone who is passionate about photography, naturally outgoing, and genuinely enjoys connecting with people. Whether you're helping a client over the phone or creating beautiful portraits in the studio, you'll play an important role in ensuring every client feels welcomed, cared for, and excited throughout their experience.

Schedule

• Saturday & Sunday
• Two 10-hour shifts (up to 20 hours per week)
• Consistent weekend schedule

About the Role

This position combines professional portrait photography with exceptional client care.

As the weekend Client Experience Specialist, you'll serve as the primary point of contact for client communication during your scheduled shifts. You'll respond to incoming phone calls, text messages, and emails from clients, answering questions, assisting with appointment-related requests, and ensuring every interaction reflects the luxury experience our studio is known for.

When requests require assistance from another department, you'll gather the necessary information, communicate clearly with the client, and route the request to the appropriate team for follow-up during normal business hours.

We're not looking for someone who simply answers phones--we're looking for someone who enjoys genuine conversation, builds rapport naturally, communicates with warmth and professionalism, and knows how to make every client feel heard and valued.

In the studio, you'll independently photograph families, couples, children, and pets while confidently guiding clients through their portrait experience from beginning to end. When additional support is needed, you'll also provide occasional assistance to the Full-Time Photographer to help ensure every client receives an exceptional experience.

Core Responsibilities

• Create an exceptional luxury experience before, during, and after every portrait session.
• Serve as the weekend point of contact for incoming client phone calls, text messages, and emails.
• Answer client questions regarding appointments, studio procedures, and session preparation.
• Assist clients with rescheduling requests and other appointment-related needs while communicating studio policies with confidence, empathy, and professionalism.
• Route client requests requiring additional follow-up to the appropriate department for weekday resolution.
• Greet clients warmly upon arrival and provide an elevated, welcoming studio experience.
• Independently photograph families, couples, children, and pets while creating a relaxed, enjoyable atmosphere.
• Guide clients through their portrait session from arrival through departure with confidence, professionalism, and genuine hospitality.
• Provide occasional assistance to the Full-Time Photographer when additional support is needed.
• Demonstrate strong knowledge of lighting, posing, composition, and portrait photography.
• Keep the studio, reception area, and dressing rooms clean, organized, and client-ready.
• Organize and properly care for studio wardrobe after each session.
• Complete required client documentation and session reports.
• Collaborate with teammates to ensure an outstanding client experience.
• Maintain exceptional attention to detail throughout every stage of the client journey.

Qualifications

• High School Diploma or GED required.
• Minimum 2+ years of portrait photography experience.
• Outstanding customer service skills with a genuine passion for creating memorable client experiences.
• Comfortable communicating with clients by phone, text, and email.
• Friendly, outgoing personality with high emotional intelligence.
• Excellent problem-solving skills and the ability to remain calm and professional in a fast-paced environment.
• Ability to communicate studio policies confidently while remaining empathetic and solutions-oriented.
• Excellent written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Dependable, accountable, and self-motivated.
• Ability to work independently while also contributing as part of a collaborative team.
• Ability to stand for extended periods and lift up to 25 pounds.
• Sales experience is a plus, but not required.
• Must genuinely enjoy working with children and animals while maintaining an efficient workflow.

What We Offer

• Consistent weekend schedule.
• Friendly and supportive team environment.
• Luxury studio setting.
• Paid training.
• Performance bonuses.
• Commission opportunities.
• Opportunities for growth within a growing company.

If you're passionate about photography, enjoy building meaningful connections with people, and take pride in delivering exceptional client experiences, we'd love to hear from you.