Part Time Receptionist

GENERAL:

The employee will support the City of Rock Springs mission "To provide all individuals, through the combined efforts of city government and the people it serves, an effective, efficient and productive form of government, while promoting an enhanced quality of life, open communications and economic growth."

The employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; and work as a team player. The employee must also demonstrate the competencies for their position, and adhere to policies and procedures of their department and the City of Rock Springs.

JOB SUMMARY:

Under direction, to perform a variety of highly responsible secretarial duties in support of the assigned City department; to operate point of sale software, receive and distribute correct change, disburse information pertaining to city events and activities, facility operations, and functions in assistance to staff and the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The employee will perform a wide variety of duties including, but not limited to, the following:

• Greeting and engaging in conversation with facility patrons and telephone callers.
• Performing responsible secretarial and administrative work involving the use of independent judgment and personal initiative.
• Performing varied and responsible secretarial duties to assist in the processing and completion of administrative operations for assigned staff.
• Serving as a resource and information source regarding building rules, policies, and procedures.
• Exercising good judgment, flexibility, creativity, and sensitivity in response to changing situations and patron's needs.
• Maintaining confidential data and information.
• Answering questions and provide information where judgment, knowledge and interpretations are utilized, especially in the proper handling of confidential information or files.
• Resolving complaints or refer the patron to the person who can help them.
• Performing mathematical computations quickly and accurately.
• Maintaining account for monies collected and reconciling the till at closing.
• Communicating clearly and concisely, both orally and in writing.

ABILITIES AND REQUIREMENTS:

The employee has the necessary knowledge, skill, training and ability to:

• Transport oneself to work punctually.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Work under limited supervision within a broad framework of standard policies and procedures.
• Operate a two-way radio.
• Monitor patrons around the reception area and enforce building guidelines for patron use.
• Keep shared workspace clean and well organized.
• Establish, cultivate, and foster positive and harmonious working relationships with work staff and patrons while maintaining patience, tact, and resourcefulness.
• Perform related duties and responsibilities as assigned.

EXPERIENCE AND TRAINING:

Experience: Entry-level position

Possession of or the ability to obtain a current American Red Cross First Aid and CPR Certifications.

Physical Demands:

Essential duties require the following physical skills and work environment:

Ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, lift 50 lbs.; withstand exposure to heat, noise, and other attendant environmental indoor and outdoor conditions; knowledge of related hazardous materials, potentially dangerous chemicals, and blood borne pathogens.